Product Manager, Technical – Enterprise & Enablement

Job Overview

T-Mobile’s IT Enablement organization is evolving the way enterprise technology changes are operationalized and supported across the business. This role sits at the center of that transformation. As a Product Manager, Technical – Enterprise Experience & Enablement, you will serve as the operational readiness lead for high‑visibility enterprise technology initiatives, partnering closely with Cybersecurity, IT Operations, Service Desk, and product delivery teams to ensure employees have the support experience they need when changes go live.

You will bridge the gap between technical implementation and employee enablement by designing support models, coordinating release readiness activities, developing communications and documentation, and ensuring service organizations are prepared before changes impact the enterprise. This role is ideal for someone who thrives in fast‑moving, ambiguous environments and enjoys bringing clarity, structure, and operational excellence to highly cross‑functional technical initiatives.

This is not a traditional customer‑facing product management role; instead, it focuses on productizing the enterprise support experience—ensuring employees, support teams, and operational systems are fully prepared when technology changes occur across the organization. You will work on highly visible enterprise initiatives that directly impact how thousands of employees interact with technology every day. The work is fast‑paced, highly collaborative, and often reactive, especially when supporting Cybersecurity‑driven initiatives where rapid operational response is critical.

• Own operational readiness activities supporting enterprise technology releases and organizational change initiatives.
• Partner with Cybersecurity, product, engineering, infrastructure, and support organizations to operationalize technical changes impacting employees.
• Design and coordinate support readiness activities including documentation, communications, escalation paths, support workflows, and knowledge management.
• Ensure support organizations are equipped to successfully assist employees when new tools, policies, or system changes are introduced.

• Serve as the connective layer between technical delivery teams and operational support organizations.
• Build strong stakeholder partnerships across highly matrixed enterprise environments.
• Coordinate release readiness activities across multiple concurrent initiatives with competing priorities and shifting timelines.
• Facilitate alignment between support readiness, technical implementation, and employee experience goals.

• Develop and maintain operational documentation, knowledge articles, onboarding resources, support guidance, and self‑service content.
• Create targeted communications for support teams and enterprise employee populations ahead of major technology changes.
• Ensure support processes and employee‑facing documentation are clear, actionable, and delivered at the appropriate time.

• Design support intake and operational support models that improve employee experience and reduce operational friction.
• Evaluate support effectiveness post‑launch and identify opportunities to improve self‑service adoption, support readiness, and operational workflows.
• Partner with support organizations to continuously optimize operational processes and employee support experiences.

• Participate in technical planning discussions to identify downstream operational impacts and support requirements.
• Support operational workflow readiness across platforms such as Service Now and Microsoft 365.
• Leverage AI‑enabled tools and operational systems to improve documentation quality, knowledge accessibility, and support scalability.

• Bachelor’s Degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience.
• 5+ years of experience in technical product management, enterprise enablement, technical business operations, operational readiness, business…