Part Time IT Administrator

Overview

We are seeking a versatile and highly technical Part-Time IT Administrator to serve as the technological backbone of Kotter. This role oversees the tactical management of our internal IT operations, serving as the primary point of contact for internal technology operations and managing the relationship with our external IT Managed Service Provider (MSP).

You will serve as the bridge between our staff’s immediate needs and high-level technical support, managing the relationship with our external Managed Service Provider (MSP) and handle day-to-day tactical IT needs, including boots on the ground management of physical equipment and hardware setups in our Cambridge HQ when needed.

This role is Remote-US Based with a strong preference for candidates in WA, MA, DC, NY, IL, TN, TX.

• MSP Management: Act as the primary owner of the MSP relationship, triaging high-level issues to them and holding them accountable for SLAs and strategic deliverables.
• Tier 1 Support: Serve as the first line of defense for staff IT issues via Slack/Email (password resets, basic troubleshooting) before escalating complex tickets to the MSP.
• On-Site Hardware Management: Physically provision, set up, and ship laptops (Mac) for new hires and handle asset recovery. Occasionally serve as boots on the ground in the Cambridge HQ to manage physical network equipment.
• Platform & Access Administration: Manage access permissions, user accounts, groups, shared drives, and security settings within Google Workspace as well as our core technology stack.
• Compliance Tasks: Execute routine compliance checklists provided by the MSP (e.g., verifying user lists, checking backups), and set up relevant platforms (e.g., VPN).
• Systems Monitoring: Conduct weekly/monthly health checks of essential business automations and integrations (e.g. Zapier error logs, Hub Spot integrations). Review GAT (General Audit Tool) reports monthly to identify and flag unusual data activity or dormant accounts.
• Evolving Systems + Platforms: Help support the identification, configuration, and adoption of new platforms and systems (in partnership with internal subject matter experts, vendors, and the external MSP).

Additional duties as assigned.

• Bachelor’s Degree in IT, CS, Systems Administration or similar concentration or equivalent practical experience required.
• 3-5 years working experience and administration skills with computers, computer systems, servers, networks, SaaS-based services, and other technical systems.
• Must have experience managing Google Workspace administration.
• Must be familiar with IT security systems, procedures, and policies.
• Preferred experience working within a Training Services, Consulting, or Professional Services business model (e.g. selling training as a product).
• Proven experience with Last Pass, and physical hardware logistics (Mac imaging and inventory) preferred.
• Experience being the primary IT administrator of a growing company preferred.
• Ability to manage external vendors (MSP) and interpret SLAs to ensure accountability while managing escalations as necessary.
• Kotter does not typically provide immigration-related assistance, including employment-based work visa sponsor ships. Candidates must ensure they have legal authorization to work in the U.S. without the need for sponsorship, now or anytime in the future.

• Exceptional troubleshooting skills with a "find a way" attitude toward technical constraints.
• Meticulous approach to configuration and data integrity, with an ability to understand how individual changes impact the broader ecosystem.
• Strong project management and prioritization skills to effectively handle multiple initiatives and deadlines in a fast-paced environment.
• Excellent communication across technical and non-technical teams, acting as a translator between engineering requirements and business goals.
• Must possess a high level of professionalism and interpersonal skills so as to be able to work well with employees at all levels within the organization and maintain all information in the strictest of confidence.

• IT Core:
  Roughly 50 platforms…