Senior Product Manager - Tech, SCOT-Fulfillment Optimization

Senior Product Manager - Tech, SCOT-Fulfillment Optimization

Are you interested in the intersection of complex technical and operational challenges? Are you looking to grow towards end-to-end ownership of high-visibility customer problems? If so, this may be your next role!

The Senior Product Manager-Tech, Fulfillment Optimization (FO) will own the fulfillment optimization strategy for Amazon Business Customers. Amazon's continued investment in this essential need for customers represents exciting challenges at the intersection of increasing delivery speeds, minimal-waste operational flows, and bar-raising CX. This role accelerates our progress towards realizing the best delivery experiences for business customer use cases through thinking big about how our outbound capabilities can/should evolve for our customers, influencing others (Amazon business teams, Ops teams, Delivery Experience), evaluating feature requests and possible solutions in our services, and unblocking engineering teams across FO with quality requirements and proactive risk mitigation.

• Serve as single point of contact for Amazon Business and Fulfillment Optimization colleagues regarding priorities, progress, and mechanisms such as OP1 and xBRs.
• Write working-backwards documents and BRDs contextualizing Business customer requirements for technical audiences within FO.
• Facilitate and guide technical implementation of Amazon Business xFO projects across FO engineering teams, in partnership with Amazon Business and FO TPMs.
• Negotiate priorities, scope, tradeoffs, and resourcing on behalf of FO.
• Provide consultative guidance for Amazon Business colleagues in addressing customer inquiries and business objectives, which could in turn become requirements for new feature investments.

Morning:
Provide update on Amazon Business metrics and callouts on operational changes. Evaluate requirements for a new consolidated delivery feature across various systems including inventory, promise, transportation and exception management.

Afternoon:
Present proposal to fundamentally change pallet fulfillment to improve customer selection and reduce stock outs. Validate progress on ongoing tech initiatives.

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

• Bachelor's degree
• Experience owning/driving roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product
• Experience contributing to engineering discussions around technology decisions and strategy related to a product
• Experience managing technical products or online services
• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
• Experience in using analytical tools, such as Tableau, Qlikview, Quick Sight
• Experience in building and driving adoption of new tools

• Experience in using analytical tools, such as Tableau, Qlikview, Quick Sight
• Experience in building and driving adoption of new tools

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit (Use the "Apply for this Job" box below). for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

USA, WA, Bellevue - $ - $ USD annually