Service Delivery Manager

Roles & Responsibilities :

Agile Software Development; SAP BTP;
Digital :
Dev Ops

10+ years of experience in delivery management, with preferred experience in SAP BTP and S/4

HANA programs

Proven track record in leading end-to-end service delivery across development, implementation, and support engagements

Experience managing large, distributed teams across onshore, offshore, and nearshore models

Strong exposure to Agile, Dev Ops, and modern engineering practices

Own end-to-end delivery across SAP BTP engineering programs, ensuring adherence to scope, schedule, quality, and SLA commitments

Drive planning, execution, and delivery across multiple projects, work streams, and cross-functional teams

Proactively manage risks, dependencies, and escalations to ensure predictable outcomes

Oversee support operations including incident, problem, and change management to ensure service stability

Establish and run delivery governance through structured reviews, dashboards, and reporting

Track key delivery metrics including progress, productivity, quality, and SLA adherence

Ensure compliance with organizational standards, security requirements, and regulatory controls

Drive continuous improvement through data-driven performance management

Lead and manage teams across technical, functional, and support roles

Optimize resource allocation, utilization, and overall delivery productivity

Drive team accountability, collaboration, and performance outcomes

Support hiring, onboarding, and capability development aligned to engineering and SAP BTP needs

Act as the primary point of contact for stakeholders and leadership

Manage communication, expectations, and escalations effectively

Build and maintain strong stakeholder relationships to support long-term engagement

Own financial aspects including budgeting, forecasting, cost control, and delivery efficiency

Identify opportunities to improve delivery productivity, quality, and operational efficiency

Promote adoption of automation, innovation, and continuous improvement practices across the delivery lifecycle

Implement lessons learned and best practices to enhance delivery maturity

TCS Employee Benefits

Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage:
Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support:
Maternal & Parental Leaves.

Insurance Options:
Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth:
Commuter Benefits & Certification & Training Reimbursement.

Time Off:
Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance:
Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range: $70,000 - $150,000 a year

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