Support Specialist

Job Type

Full-time

Description

Join the team shaping the future of healthcare! Medbridge is a dynamic software company working with the country's largest healthcare providers to build technology solutions helping patients get better faster, while decreasing the overall cost of care. Our Support team is growing and looking for an enthusiastic Support Specialist to join us!

We hire in the following states: AZ, CO, FL, , GA, IL, NH, KS, MA, MI, MN, NC, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI.

Why work at Medbridge?

• We are mission driven. At Medbridge, our mission is clear - we want to help everyone move well, feel well, and live well.
• You'll make an impact here. 300,000+ clinicians use our products daily, impacting millions of patients. In this role, you help create experiences that impact these important leaders.
• Our customers love Medbridge! We work with 9 of the top 10 Private Practice and hospital systems nationwide, and 6 of the top 10 home health organizations have a nearly 100% client retention rate and are continuing that work in 2026 and beyond.

Medbridge Support is vital to the success and health of this company. We are the advocates for our users and the gatekeepers for the rest of the organization. As a Support Specialist, you are the first point of contact for all individual subscribers, patients, and will also directly interact with many of our Enterprise clients as well.

In this role you will:

• Provide remarkable account and technical support to end-users, patients, and admins for a wide variety of subscription types and organizations.
• Answer inbound calls, voicemails and emails for Medbridge within a specified time range.
• Collaborate cross-departmentally with development, accreditation, and course production teams to ensure solutions are implemented based on client needs.
• Provide a high level of empathy and dedication to get to the root cause of all problems and provide creative solutions to help our clients have the best experience possible with our products.
• Educate current and potential clients on using Medbridge products to ensure a positive customer experience.
• Proactively identify opportunities or risks that could impact a clients' experience while using Medbridge products.
• Document and organize client feedback for continued improvement of Medbridge products.
• Diagnose and resolve browser and mobile phone-related issues to ensure seamless user experiences, including troubleshooting compatibility problems, performance issues, and rendering glitches.

What you will need to succeed:

• 1-3 years of customer-service experience, preferably in SaaS.
• Exceptional skills in written and verbal communication, organization, and prioritization.
• A high level of emotional intelligence. You are able to understand each customer's pain points and are able to master the appropriate tone and pace for each client.
• A detail-oriented mindset. You live by high-quality standards and extreme attention to detail.
• Intellectual curiosity. You love to learn and are energized by understanding how things work, tackling the most difficult challenges, and finding the best solution.
• A bias toward proactive vs. reactive action.
• A track record of teamwork and dedication to the concept of "find a need, fill a need".
• Prior experience troubleshooting technical issues strongly preferred.
• Adaptability and flexibility in the midst of rapidly and frequently changing priorities.
• Some exposure working with AI tools and prompt writing ( nice to have)

Our Values:

• Excellence: A job worth doing is a job worth doing RIGHT.
  • We believe that excellence is never an accident. It's the result of high intention, sincere effort, and intelligent execution.
  • We are change-makers who push the boundaries of what is possible, continually reimagining patient care.
  • We realize that our work impacts people's health and demands that we hold ourselves to the highest possible standards.
  • We know a good thing when we see it; when exceptional talent comes our way, we hire them and help them grow.
  • We understand the value of time, and we give our best effort everyday because we have a day in which to give it.
• Fortitude:
  Our goals are big. Our dedication is bigger.
  • We embrace ambitious…