IT Support Specialist

We are seeking an autonomous and highly visible IT Support Specialist to serve as the primary onsite technical expert for our regional office. In this role, you will own the end-to-end technical experience for local employees, driving team productivity and supporting crucial workplace technologies. This position offers an incredible opportunity to expand your skills into executive white-glove support, modern cloud systems, and sophisticated corporate AV operations.

• Serve as the sole onsite IT support resource, resolving hardware, software, peripheral, and operating system challenges for employees across all corporate levels.
• Provision, deploy, and manage endpoint assets for Windows and macOS devices while successfully executing employee onboarding and offboarding activities.
• Manage local identity access, SaaS applications, and enterprise cloud accounts through tools like Microsoft 365, Okta, and Entra .
• Maintain, test, and troubleshoot workplace collaboration setups, modern conference rooms (such as Microsoft Teams Rooms and Zoom Rooms), and provide live technical support for high-profile executive presentations and corporate events

Associate degree in a computer-related discipline, or equivalent technical training and professional experience.

3-4 years of experience working within an IT Support, Desktop Support, or Help Desk environment-ideally serving as a primary or sole onsite technical resource.

Proven troubleshooting proficiency across both Windows and macOS platforms, mobile devices, and core cloud collaboration suites.

Excellent interpersonal, verbal, and written communication skills with a passionate focus on customer service and executive support.

PREFERRED QUALIFICATIONS

Practical, hands-on experience configuring and maintaining corporate AV hardware, media systems, and smart conference room software.

Familiarity with unified endpoint management tools like Jamf, Intune, or Kandji.

Experience navigating fast-paced technology companies or large enterprise environments supporting hundreds of end-users.

Equal Opportunity

Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.