Enablement Manager

Position: Support Enablement Manager
Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

Position

Description:

We are looking for a self-motivated Support Enablement Manager to join Okta’s Customer First Enablement team. In this role, you will become the enablement advocate for our Support organization. The Enablement Manager will interact and collaborate across cross-functional teams including other enablement managers, product teams, and content development. This role will participate in other day-to-day Customer First Enablement activities including prioritization of enablement programs and solutioning field requests from our Support internal customer.

As an Enablement Manager you will be responsible for identifying, creating and delivering enablement and training programs and optimization to our Support organization from onboarding and cross-skilling to ever boarding.

Responsibilities:

Successfully identify and communicate Support organizational perspective and technical and role readiness.

Understand the day-to-day of a Support Engineer to suggest and execute new and innovative ideas/programs to your leadership team and primary stakeholder - Support leadership.

Communicate effectively and often to ensure all stakeholders are aligned and view the Support enablement program as a force multiplier.

Equip Okta customer support teams with the necessary product knowledge, skills, and processes to effectively troubleshoot and resolve customer issues.

Take a data-driven and analytical approach to deciding on future initiatives, as well as performance management to quantify the impact of existing programs.

Partner with other enablement staff in designing, creating and delivering enablement programs.

Continuously engage with Support Engineers to validate and collaborate on requirements and program results.

Proactively seeks input and content from support teams to aid in the curation of enablement programs.

Identify and communicate potential efficiencies and enhancements.

Lead discovery sessions with business leaders to build and refine requirements.

Requirements:

The single most important characteristic we are looking for is showing initiative. Be prepared to share previous examples or articulate suggestions for what you might bring to this role.

Charismatic, great presence, deep empathy, and sharp on the product.

Ability to understand, work with and present to a technical audience.

Ability to deliver results in a fast-moving, highly matrixed environment.

Deep understanding of support and enablement strategies.

Demonstrable communication skills, specifically presentation skills and strong executive presence.

Desired

Skills and Experience:

5+ years of Support Engineer experience or similar role in a Support organization.
5+ years of enablement experience in the software industry.

Technical proficiency provides added credibility such as holding a current Okta certification.

Support operations and program management experience.

Industry and product knowledge is a plus.

Strong problem solving, priority setting, facilitation, multi-tasking, analytical, and collaboration skills.

Ability to work independently, multi-task optimally and thrive in a fast-paced, dynamic environment with general direction and guidance

Strong interpersonal skills and capable of building positive relationships across multiple teams and time zones

Occasional domestic travel required.

Okta is an Equal Opportunity Employer.#LI-HybridP
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Below is the annual base salary range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies.

To learn more about our Total Rewards program please visit:  annual base salary range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington is between:$114,000—$172,000 USDThe Okta Experience Supporting Your Well-Being Driving Social Impact Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate.

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