Support Engineer

Our client, a leading organization in the technology and corporate support sector, is seeking a Support Engineer to join their team. As a Support Engineer, you will be part of the IT Support Department supporting the Washington office. The ideal candidate will have strong troubleshooting skills, excellent communication, and a proactive problem‑solving mindset that will align successfully in the organization.

Support Engineer

Location:
Bellevue, WA - Hybrid - Start 4 days a week in the beginning, as they are ramped up, they will be Tuesday/Wed/Thursday in office - but must be flexible based on events or offsites to support other days.

Pay Range: $35.20 - $37.95 on Experis W2 (Benefits/PTO/401k)

• 1. Enterprise IT Support / Desktop Support (3-4+ Years)
  • Advanced troubleshooting of macOS and Windows devices.
  • Experience supporting hardware, software, peripherals, mobile devices, and SaaS applications.
  • Ability to independently resolve end-user issues in a corporate environment.
• 2. Executive Support & Workplace Technology (3+ Years)
  • Experience providing white‑glove support to senior leadership and executives.
  • Supporting Microsoft 365, collaboration tools, identity and access management (Okta, Entra /Azure AD), and modern workplace technologies.
  • Strong communication skills and ability to operate in high‑visibility situations.
• 3. Audio Visual (AV) & Conference Room Support (2-3+ Years)
  • Hands‑on experience supporting Microsoft Teams Rooms, Zoom Rooms, conference rooms, EBCs, and all‑hands spaces.
  • Troubleshooting displays, cameras, microphones, speakers, room controllers, and presentation technology.
  • Experience supporting executive meetings, customer presentations, and live events.

• Provide onsite technical support for employees, troubleshooting hardware, software, and network issues.
• Support and maintain conference rooms, AV systems, and collaboration tools such as Microsoft Teams Rooms and Zoom Rooms.
• Assist with onboarding and offboarding activities, including device setup and asset management.
• Coordinate with remote IT teams to resolve escalated issues and improve service delivery.
• Document support requests, troubleshooting activities, and resolutions accurately.

• 3-4 years of experience in IT Support, Help Desk, or End User Services environments.
• Proficiency supporting macOS and Windows devices, SaaS applications, and collaboration tools.
• Hands‑on experience supporting AV systems in conference rooms and event spaces.
• Strong troubleshooting skills across hardware, software, and network issues.
• Excellent communication skills and ability to operate independently in a fast‑paced environment.

• Opportunity to work directly with senior leadership and executives, providing white‑glove support.
• Exposure to modern workplace technology, AV systems, and enterprise IT environments.
• Autonomy to manage onsite support operations and make a meaningful impact.
• Potential for career growth into senior support or IT operations roles.
• Work in a dynamic, technology‑driven environment with a focus on innovation and employee experience.

• Medical and Prescription Drug Plans
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• Weekly Pay