Support Engineer

The primary function of the IT Support Specialist is to provide onsite technical support and assistance to employees across a broad range of hardware, software, collaboration, and workplace technologies. This individual will serve as the sole onsite IT Support Specialist within the office and must be comfortable operating independently while delivering exceptional customer service and technical expertise.

• Associate degree in a computer-related field or equivalent technical training and experience.
• 3-4 years of experience in IT Support, Desktop Support, Help Desk, or End User Services environments.
• Experience working independently as a primary or sole onsite IT support resource.
• Strong troubleshooting skills across hardware, software, operating systems, networking, and collaboration technologies.
• Experience supporting macOS and Windows environments.
• Experience supporting Client 365, Google Workspace, and common SaaS applications.
• Familiarity with identity and access management platforms such as Okta, Client Entra  (Azure AD), or similar technologies.
• Experience providing executive-level or white-glove support.
• Experience supporting Client Teams Rooms, Zoom Rooms, or similar conference room technologies.
• Hands-on experience supporting AV systems in conference rooms, EBCs, event spaces, and executive environments.
• Familiarity with endpoint management platforms such as Jamf, Intune, Kandji, or similar tools.
• Experience supporting live events, executive briefings, and company-wide presentations.
• Ability to prioritize workload, manage time effectively, and operate with minimal supervision.
• Prior work experience at client or in client's Industry.

Applicants must be able to work directly for Artech on W2.

• Experience supporting Client Teams Rooms, Zoom Rooms, or similar conference room technologies.
• Hands-on experience supporting AV systems in conference rooms, EBCs, event spaces, and executive environments.
• Familiarity with endpoint management platforms such as Jamf, Intune, Kandji, or similar tools.
• Experience supporting live events, executive briefings, and company-wide presentations.
• Knowledge of asset management and inventory management platforms.

• Serve as the primary onsite IT support resource for employees within the office.
• Answer user inquiries regarding computer software, hardware, operating systems, and workplace technology solutions.
• Troubleshoot and resolve issues in person, remotely, via phone, or through ticketing systems.
• Install, configure, test, maintain, and support hardware, software, and peripheral devices.
• Provision, deploy, and support Mac and Windows endpoints, mobile devices, and accessories.
• Support user account access, identity management, and SaaS applications.
• Enter commands, perform diagnostics, and observe system functionality to verify correct operation and identify issues.
• Maintain accurate records of support requests, troubleshooting activities, resolutions, and installations.
• Read technical documentation, conduct diagnostics, and collaborate with users to investigate and resolve technical issues.
• Partner with remote IT, Security, Engineering, and Workplace teams to resolve escalated issues and improve service delivery.
• Assist with onboarding and offboarding activities, including device setup, account provisioning, and asset management.
• Create and maintain technical documentation and knowledge base articles.

• Competitive salary and comprehensive benefits package.
• Opportunities for career advancement and professional development.
• Collaborative and inclusive work environment.

For immediate consideration, please click APPLY to begin the screening process with Alex.