Desktop Support Analyst

Description
Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.
Assess the need for and implement performance upgrades to hardware including the installation of CPUs, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, memory chips, CD-ROMs, and so on.
Collaborate with network technicians/network administrators to ensure efficient operation of the Company's desktop computing environment. Where required, administer and resolve issues with associated end-user technology, networking or software products.
Receive and respond to incoming calls and/or e-mails regarding desktop problems.
Answer to and perform moves, adds, and change (MAC) requests as they are submitted by the service desk tool.
Ensure that physical desktop connections, as well as wireless connectors between PCs and servers, etc., are in proper working order.
Prepare tests and applications for monitoring desktop performance, provide performance statistics and reports.
Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations.
Develop and maintain an inventory of all defined assets.
Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
If necessary, liaise with third-party support and IT hardware vendors.
Conduct research on desktop products in support of IT procurement and development efforts. Evaluate and recommend products for purchase.
Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs.
Technical Requirements:
Active Directory Administration
M365 troubleshooting
Windows OS troubleshooting and support
Prior experience with IT projects (refreshes, deployment efforts, office moves etc)
Printer setup/troubleshooting
Exchange/ Email
Mobility support
Deployment, imaging (Intune or SCCM)
Additional Skills & Qualifications
This is working 3 days a week on site in Bellevue, WA. Will be supporting teams of developers/engineers and
Experience Level
Expert Level
Job Type & Location
This is a Contract position based out of Bellevue, WA.
Pay and Benefits
The pay range for this position is $28.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Bellevue,WA.
Final date to receive applications
This position is anticipated to close on Jun 20, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology…