Support Engineer

Overview

Payrate: $40.00- $45.00/hr.

Summary: The primary function of the IT Support Specialist is to provide onsite technical support and assistance to employees across a broad range of hardware, software, collaboration, and workplace technologies. This individual will serve as the sole onsite IT Support Specialist within the office and must be comfortable operating independently while delivering exceptional customer service and technical expertise.

• Serve as the primary onsite IT support resource for employees within the office.
• Answer user inquiries regarding computer software, hardware, operating systems, and workplace technology solutions.
• Troubleshoot and resolve issues in person, remotely, via phone, or through ticketing systems.
• Install, configure, test, maintain, and support hardware, software, and peripheral devices.
• Provision, deploy, and support Mac and Windows endpoints, mobile devices, and accessories.
• Support user account access, identity management, and SaaS applications.
• Enter commands, perform diagnostics, and observe system functionality to verify correct operation and identify issues.
• Maintain accurate records of support requests, troubleshooting activities, resolutions, and installations.
• Read technical documentation, conduct diagnostics, and collaborate with users to investigate and resolve technical issues.
• Partner with remote IT, Security, Engineering, and Workplace teams to resolve escalated issues and improve service delivery.
• Assist with onboarding and offboarding activities, including device setup, account provisioning, and asset management.
• Create and maintain technical documentation and knowledge base articles.
• Provide support for conference rooms, Executive Briefing Centers (EBCs), training rooms, and all-hands spaces.
• Support Teams Rooms, Zoom Rooms, and related collaboration technologies.
• Assist with executive meetings, customer presentations, company events, and hybrid meeting experiences.
• Troubleshoot displays, cameras, microphones, speakers, room controllers, presentation systems, and related AV equipment.
• Perform proactive room readiness checks and testing prior to meetings and events.
• Coordinate with AV vendors and workplace teams to ensure meeting spaces remain operational and aligned with business needs.

• Associate degree in a computer-related field or equivalent technical training and experience.
• 3-4 years of experience in IT Support, Desktop Support, Help Desk, or End User Services environments.
• Experience working independently as a primary or sole onsite IT support resource.
• Strong troubleshooting skills across hardware, software, operating systems, networking, and collaboration technologies.
• Experience supporting macOS and Windows environments.
• Experience supporting 365, Google Workspace, and common SaaS applications.
• Familiarity with identity and access management platforms such as Entra  (Azure AD), or similar technologies.
• Experience providing executive-level or white-glove support.
• Strong verbal and written communication skills.
• Excellent customer service, interpersonal, and problem-solving skills.
• Ability to prioritize workload, manage time effectively, and operate with minimal supervision.

• Experience supporting Teams Rooms, Zoom Rooms, or similar conference room technologies.
• Hands-on experience supporting AV systems in conference rooms, EBCs, event spaces, and executive environments.
• Familiarity with endpoint management platforms such as Jamf, Intune, Kandji, or similar tools.
• Experience supporting live events, executive briefings, and company-wide presentations.
• Knowledge of asset management and inventory management platforms.

The typical base pay for this role across the U.S. is: $40.00- $45.00/hour
. Non-exempt positions are eligible to overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages.

Packages may include medical, dental, life, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus.

Sick leave and mobile phone reimbursement provided based on state or local law.