Point of Sale Systems Administrator

At Evergreen Home Loans®, we believe home ownership changes lives and we’re passionate about helping people achieve it while creating a "WOW" experience along the way. Our mission is simple: deliver On Time and As Promised® service while changing the world one relationship at a time.

We’re looking for talented, customer-focused professionals who care as deeply about people, teamwork, and service excellence as we do.

Evergreen has been recognized as one of the Puget Sound Business Journal’s Best Places to Work multiple years running and has earned national recognition as a certified Great Place to Work®. Most recently, Evergreen was named one of the 2025 Fortune Best Workplaces in Financial Services & Insurance™.

Evergreen has also earned recognition from Top Workplaces, most recently receiving the 2026 Industry Award for Financial Services, along with multiple Culture Excellence Awards recognizing our commitment to associate well-being, leadership, professional development, and workplace culture.

At Evergreen, our culture is built on integrity, family, growth, and fun. We believe that when associates feel supported, empowered, and inspired, they deliver extraordinary experiences for customers and business partners alike. When you join Evergreen, you become part of a collaborative, people-first organization that values creative thinking, professional growth, and meaningful relationships. We invest in our associates through leadership development, coaching, community involvement, and opportunities to grow your career while making a real impact.

• A supportive and relationship-driven culture
• Competitive compensation and comprehensive benefits
• 401(k) with company match
• Professional development and career growth opportunities
• A company committed to giving back to the communities we serve

Discover what’s possible with Evergreen.

The Point of Sale System Administrator is responsible for the administration, configuration, and optimization of Evergreen’s Point-of-Sale (POS) platform and related sales technology systems. This role supports efficient mortgage production workflows, drives user adoption, and enhances both borrower and partner experiences.

Working in close partnership with leadership, this position supports the ongoing governance, change management, and continuous improvement of the POS ecosystem. The role collaborates cross-functionally with business, training, and technology teams to align system functionality with operational needs while supporting platform strategy and direction set by leadership.

• Administer and maintain the company’s POS and related sales technology platforms across company, region, branch, and user levels.
• Manage system configuration, including templates, workflows, and user roles, ensuring alignment with business processes and compliance requirements.
• Provide outage updates, collect feedback, and recommend improvements.
• Partner with leadership in managing the POS vendor (nCino), including coordinating support cases, escalations, and enhancement requests.
• Monitor vendor releases, evaluate new features, and coordinate testing, communication, and rollout activities in alignment with business priorities.
• Support and execute change management activities, including tracking system updates, documenting changes, and ensuring effective communication and adoption across the organization.
• Collaborate cross-functionally with Production, IT, and Training teams to support system integrations, workflow alignment, and operational efficiency.
• Provide advanced user support and troubleshooting for loan officers, LOAs, and operations teams.
• Analyze user feedback and system performance to identify opportunities for process improvement and system optimization.
• Coordinate onboarding, refresher, and platform-specific training in partnership with the Training Department to drive adoption and effective system use.
• Develop and maintain documentation, job aids, and policies & procedures related to POS system usage and administration.
• Manage user access, including onboarding, role changes, and deactivation across systems.
• Maintain accurate user…