Sr. Program Manager , Operations Center; ROC

Position: Sr. Program Manager , Recruitment Operations Center (ROC)
Description

The Recruiting Operations Center (ROC) organization is seeking a Sr. Program Manager to own and drive program governance and operational execution across the unified ROC structure. You will be responsible for two key work streams. The first, ROC-Level Program Governance, encompasses bi-weekly portfolio reviews, status consolidation, capacity tracking, and executive reporting for Amazon Talent Acquisition leadership. The second work stream supports the Analytics teams by driving operational execution, including intake management, prioritization, progress tracking, and dependency management across stakeholders.

What We're Looking For

Success in this role requires exceptional organizational rigor, structured thinking, excellent written and verbal skills, and the ability to operate across a complex stakeholder landscape without direct authority. You must be comfortable facilitating cross-team alignment, managing competing priorities across multiple simultaneous work streams, and driving clarity in environments with high intake volume and shifting dependencies. You are data-driven, process-oriented, and skilled at building mechanisms that create sustained visibility and accountability.

Your communication style is clear, concise, and tailored to your audience, whether consolidating status for director level reviews or coordinating sprint execution with technical teams.

Key job responsibilities

Program Governance & Executive Reporting

- Own and drive bi-weekly portfolio reviews across ROC, consolidating status, risks, and capacity data for Amazon Talent Acquisition leadership

- Establish and maintain executive reporting mechanisms that provide consistent, high-quality visibility into program health and delivery progress

- Track and report on capacity utilization across TPM and PM teams, identifying allocation gaps and recommending trade-offs

Process Improvement & Scalability

- Identify and implement process improvements that reduce operational overhead and improve delivery predictability

- Standardize program management workflows to ensure consistency and reduce ad hoc coordination

- Develop and maintain operational documentation, SOPs, and reporting templates that enable self-service visibility

Stakeholder Management & Communication

- Operate across Tech and Program teams, facilitating alignment and driving consensus among diverse technical and business stakeholders

- Proactively escalate risks, blockers, and misalignments to maintain momentum and avoid late-stage surprises

- Build trust through consistent delivery, transparent communication, and reliable follow-through

A day in the life

In this role, you will serve as the operational backbone of the ROC organization. On a typical day, you may facilitate a portfolio review with cross-functional leadership, triage and prioritize incoming intake requests for the Analytics teams, coordinate dependency resolution across partner teams, consolidate status updates into executive reporting, and drive sprint planning to ensure delivery commitments are on track. You will operate at the intersection of strategy and execution, ensuring that governance mechanisms run smoothly while operational teams maintain focus on their technical roadmap.

Basic Qualifications

- 5+ years of program or project management experience

- Experience using data and metrics to determine and drive improvements

- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

- 2+ years of driving process improvements experience

- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

- Knowledge of general AI tools

- Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit  (Use the "Apply for this Job" box below).  for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option…