Manager, Business Operations

Overview

The Business Operations Manager/Senior Manager is a critical execution partner within the Trust & Infrastructure (T&I) Operations team. The role supports the content and communications infrastructure that serves 5,000+ engineers across 9 time zones, ensuring executive reporting, content submission workflows, and operational logistics run on time and on standard. This high‑visibility role sits at the intersection of AI, communications, and business operations and is based on a hybrid schedule three days a week.

• Manage the end‑to‑end content collection process for recurring executive reporting—sending calls for content, tracking submissions, following up with contributors across T&I sub‑orgs, and verifying completeness against each delivery deadline.
• Build and maintain operational workflows that simplify content submission for contributors—including Slack Skills, automated reminders, and structured templates that reduce friction and improve consistency.
• Proactively identify manual, repetitive steps in the content and communications workflow and propose AI‑powered solutions to streamline them.
• Own the review scheduling process for all executive content, coordinating review windows with senior leaders and required reviewers across multiple deliverables simultaneously.
• Maintain a forward‑looking content calendar and proactively flag scheduling conflicts or timeline risks before they become problems.
• Support logistics for org‑wide and executive events, including AI Town Halls, all‑hands meetings, and leadership presentations.
• Manage run‑of‑show coordination, use case and demo submissions, presenter logistics, and day‑of execution support.

• Develop content for recurring executive updates, working from team submissions to produce clean, structured communications that meet an executive register.
• Distill high‑volume, multi‑org input into accurate, concise content that preserves technical fidelity while meeting the needs of a senior leadership audience.
• Develop presentation content for executive reporting, including recurring leadership updates, all‑hands materials, and other executive‑facing decks.
• Translate complex operational and technical inputs into polished, narrative‑driven slide content for senior leadership audiences.
• Draft internal communications including Slack broadcasts, channel announcements, and follow‑up posts on behalf of executive leadership.
• Maintain consistency in tone, format, and cadence across recurring internal communications, including org change and promotion announcements.
• Support translating complex technical inputs from sub‑org leads into clear, consistent messaging for internal and executive audiences.

• 3–5+ years in business operations, communications operations, program management, or executive support in a fast‑paced, large‑scale technology organization.
• Demonstrated experience managing multiple concurrent deadlines and coordinating content collection from a distributed set of contributors.
• Experience supporting or contributing to executive‑level communications (e.g., all‑hands meetings, leadership reporting, recurring executive updates).

• Operational Rigor:
  Highly organized, deadline‑driven, and process‑oriented. Able to build and maintain tracking systems, submission workflows, and content calendars independently, without requiring close direction.
• Clear Writer:
  Capable of synthesizing complex, multi‑source technical inputs into clean, structured prose for a senior executive audience. Strong attention to accuracy, voice consistency, and register.
• AI Tool Fluency:
  Demonstrated experience using AI tools (Claude, Agentforce, or equivalent) to accelerate operational and communications work. Ability to build AI‑powered workflows—such as Slack Skills and automated submission prompts—that reduce manual effort for content contributors.
• Stakeholder Navigation:
  Comfortable working with and following up with senior leaders and cross‑functional partners. Knows how to be persistent without creating friction.

• Experience supporting a communications, operations, or executive…