Principal Software Engineer, AWS Training and Certification Tech Services; TCTS

Position: Principal Software Engineer, AWS Training and Certification Tech Services (TCTS)
Description

How often have you had the opportunity to define the technical architecture for an AI-powered learning platform that reaches millions of learners worldwide? Are you passionate about the intersection of conversational AI and education? Amazon Web Services Training & Certification (T&C) is looking for an experienced Principal Engineer who is excited about building the next generation of AI-driven learning experiences at global scale.

As a Principal Engineer in AWS T&C organization, you'll be the technical leader for our Learning Experiences and AI capabilities - the learner-facing layer where every customer interaction happens. You'll own the end-to-end architecture for our AI-powered learning assistant, govern multiple production learning surfaces serving millions of active users, and drive the convergence of our learning experience portfolio into a unified, AI-augmented platform.

You'll set technical strategy across conversational AI, full-stack experience architecture, and cross-service integration - thinking globally about system design while obsessing over the details of the learner experience.

Key job responsibilities

● Own the full technical architecture of the AI-powered learning platform - multi-turn conversation management, user context management, goal-based learning UX, and real-time AI integration

● Define and enforce unified integration standards across multiple learner-facing surfaces including AWS Skill Builder, Classroom Experience, and immersive learning (AWS LABS, AWS JAM, Gamified Learning such as Simulearn and Cloud Quest), and other learning modalities (web, mobile, desktop app)

● Govern zero-downtime change processes for customer-facing platforms serving millions of active learners - establishing canary deployment patterns, feature flag architecture, and rollback standards

● Architect AI-augmented experiences for enterprise customers and instructors

● Drive cross-team API contract negotiations and integration patterns across platform, content, and AI/ML services

● Author technical strategy documents and design specifications that set architectural direction for the organization

● Mentor and accelerate senior engineers across teams, raising the technical bar across the portfolio

● Drive the convergence of learning surfaces into a modular, unified learner experience layer

About the team

AWS Training & Certification (T&C) is the global learning and credentialing arm of AWS, reaching millions of individuals trained on AWS products and serving both individual learners (B2I) and enterprise customers (B2B). T&C Technical Services (TCTS) is the engineering organization that designs, builds, and operates all T&C products.

Basic Qualifications

- 12+ years of software engineering with a proven track record of leading large-scale projects experience

Preferred Qualifications

- 5+ years of designing, developing, and delivering eLearning content experience

- Experience developing, deploying and managing AI products at scale

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit  (Use the "Apply for this Job" box below).  for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

Learn more about our benefits at   .

USA, WA, Bellevue -  -  USD annually