SRE Engineer - Production support; Local to Washington

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Detailed JD *(Roles and Responsibilities)

Skills

• SRE Mindset in Production support :
Proactive issue identification using observability tools. Skills in using different monitoring & observability tools to track system performance

• Incident commander:
Ability to diagnose complex issues and actively drive incident calls working with technical, product SMEs, and Tier 2 SREs.

• Communication :
Excellent communicator who could interact with Director/Sr. Director and above.

Technical expertise

• Splunk (including Splunk APM and Splunk O11y), App Dynamics, Grafana, Red Metrics, 1000

Eyes

• Knowledge of VMs, Load balancers, Firewalls, API Gateways, DB, Network, Linux / Unix

• Knowledge of Containerization, Docker, Kubernetes, AWS, PCF, GCP

• Service Now (including AIOps, tools for Self-Heal and automated playbooks)

• APM, NMON , Wireshark usage and analysis

• Experience in UEM and synthetic monitoring tools

Responsibilities

• Production support activities including proactive identification of issues leveraging observability tools with the aim of reducing MTTD and MTTR

• Coordinate all activities required to lead incident triage in compliance with SLAs and OLAs. Corelating inputs from various dashboards & tools to drive resolution.

• Flexibility to work in 24 X 7 environment

• Seniority level
  
  Mid-Senior level

• Employment type
  
  Contract

• Industries IT Services and IT Consulting and Administrative and Support Services

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