Business Systems Analyst

Job Description

• At least 10 years relevant experience required.
• Provides daily support for A/P operations issues, such as updating invoice terms, resolving aged invoice issues with payment timing and discounts, posting errors, uploads questions, and A/P GL account reconciliation.
• Supports the triaging of critical payment run issues and may be required to support during off‑business hours.
• Ensures smooth data integrations with HR systems by working closely with HR systems teams to resolve discrepancies.
• Creates and manages remedy/Pier tickets for A/P issues and changes; ensures that bug fixes are addressed, tested, and resolved in a timely manner.
• Monitors 61+ AP jobs and quickly addresses any issues that may occur; works with the AMDOC and Tidal support teams on scheduling of SAP jobs.
• Supports testing during software integration projects impacting AP’s SAP jobs.
• Supports various application enhancement bundles and SAP releases with post go‑live support, testing, and resolution of issues.
• Responds to SAP Security update requests.
• Creates process documentation for all critical processes.
• Responsible for gathering, analyzing, and creating comprehensive work products documenting requirements, including validation and traceability, for existing and new applications supporting various business channels.
• Understands how organizations function to accomplish their purpose and defines the capabilities an organization requires to provide a service or meet its goals.
• Facilitates communication between organizational units to align the needs of business units in order to create requirement work products for solution providers.
• Plans, directs and completes the analysis of business problems to be solved or product/services to be developed for delivery.
• Provides technical assistance in identifying, evaluating, and developing systems and procedures that are cost effective and meet user requirements.
• Assesses system impacts, provides gap and process analysis as well as cost/benefit analysis for system or product/service related initiatives; acts as liaison between the user community and internal IT resources.
• Plans, facilitates, and participates in working sessions with cross‑functional resources.
• Other duties as assigned by the Manager of the AP Support team, such as supporting other team members on executing SOX controls.

Please see the job description for details, but at a high level the Accounts Payables support team needs a Business Systems Analyst to coordinate support issues and/or new features with our EIT partner teams. It would be helpful for the candidate to understand ERP systems such as SAP, particularly the Accounts Payable function, and to understand data integration between SAP and other systems.

It would also be helpful for the candidate to understand SAP role‑based security. The candidate must have excellent written and verbal communication skills and the ability to communicate technical information distinctly and timely to stakeholders.

The incumbent for this role needs to have knowledge and experience working with an ERP. If it is SAP that would be better, but that is not required. For example, experience with Oracle ERP would suffice. This role will be handling all Accounts Payables system issues; the candidate does not need to solve the issues but must triage and manage the communications with multiple EIT Support teams until final resolution of the issues.

It would also help if the candidate understands ERP role‑based access control, as many requests require handling by this role. Excellent communications skills and a solid understanding of data integration (into and out of) with an ERP system are essential.

All your information will be kept confidential according to EEO guidelines.