Principal Program Manager, Learning Solutions; CLS Operations

Position: Principal Program Manager, Central Learning Solutions (CLS) Operations
Description

Centralized Learning Solutions (CLS) Operations builds shared, scalable training solutions for hourly associates across Global Operations. Our Operations team drives programs across the full lifecycle, from discovery through deployment and sustained delivery, serving all Amazon business lines in the US and EU and expanding internationally.

The Principal Program Manager enables the CLS Operations delivery organization to focus on program execution by owning external technical relationships and coordination processes. This role serves as the dedicated interface with multiple external software development teams, managing the complex relationships, roadmap partnerships and technical integrations that support our learning technology ecosystem. You will co-own strategic planning processes, facilitate cross-product prioritization, and consolidate product roadmap health across all areas.

Key job responsibilities

- Serve as the primary interface between CLS Operations and external software development teams

- Build and maintain coordination frameworks enabling seamless integration across all products in the learning technology portfolio

- Negotiate CLS priorities within external teams' OP processes to secure roadmap commitments

- Identify and resolve cross-product dependencies and integration risks before they become blockers

- Co-own strategic planning (OP1/OP2, QG)

- Facilitate cross-product prioritization, balancing needs across business lines and regions

- Produce cross-product roadmap health reporting, surfacing risks and delivery gaps to leadership

- Translate business requirements into technical specifications for engineering partners

- Establish external partnership agreements, SLAs, and escalation paths

- Define and evolve the partnership operating model, including shared backlogs, quarterly planning workshops, and escalation frameworks

A day in the life

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:

- Medical, Dental, and Vision Coverage

- Maternity and Parental Leave Options

- Paid Time Off (PTO)

- 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!

At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply!

Basic Qualifications

- 7+ years of working cross functionally with tech and non-tech teams experience

- 7+ years of program or project management experience

- 7+ years of managing, analyzing and communicating results to senior leadership experience

- Bachelor's degree

- Experience implementing repeatable processes and driving automation or standardization

- Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

- Experience delivering projects within scope, time, budget and quality

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit  (Use the "Apply for this Job" box below).  for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

Learn more about our benefits at   .

USA, TN, Nashville -  -  USD annually

USA, WA, Bellevue -  -  USD annually