Desktop Systems Specialist

Job Summary

Our client, a leading global technology company, is seeking a Desktop Systems Specialist II to join their Corporate IT End User Services team. This is a 3‑month contract with the possibility of extension located onsite in Bellevue, WA, supporting employees across a global enterprise environment. The role provides Tier 2 desktop support, assists with endpoint management, collaborates on IT initiatives, and helps deliver an exceptional end‑user experience.

• Provide Tier2 desktop support for Windows, macOS, mobile devices, peripherals, and enterprise hardware.
• Troubleshoot hardware, software, networking, and account‑related issues while meeting established SLAs.
• Configure, deploy, image, provision, and maintain laptops, desktops, and mobile devices.
• Support Microsoft
  365, Google Workspace, Zoom, Slack, Okta, and Active Directory environments.
• Administer endpoint management solutions including Microsoft Intune and Jamf.
• Conduct employee onboarding and off‑boarding, including hardware deployment, account provisioning, and access management.
• Create technical documentation, knowledge‑base articles, and support IT projects focused on process improvements and enterprise technology rollouts.

• 4+ years of Tier2 desktop or end‑user support experience within an enterprise environment.
• Strong experience supporting both Windows and macOS devices.
• Hands‑on experience with Microsoft Intune and/or Jamf for endpoint management.
• Experience with Active Directory, Microsoft
  
  EntraID, and/or Okta for identity and access management.
• Experience using an ITSM platform such as Fresh service, Service Now, or Jira Service Management.
• Experience supporting Microsoft
  365, Google Workspace, Zoom, and Slack.
• Strong troubleshooting skills across hardware, software, networking, and mobile devices.

• Associate’s degree in Information Technology or equivalent professional experience.
• Experience working in a SaaS or technology‑focused organization.
• Knowledge of DNS, DHCP, VPN, TCP/IP, and basic networking concepts.
• Experience supporting conference room technology, AV equipment, or collaboration platforms.
• Experience participating in enterprise hardware refreshes or technology deployment projects.
• ITIL Foundation certification or equivalent ITSM knowledge.
• Experience leveraging AI tools to improve technical support or workflow automation.

• Strong customer service and communication skills.
• Ability to manage multiple priorities in a fast‑paced enterprise environment.
• Excellent troubleshooting and analytical thinking.
• Collaborative mindset with the ability to work across global IT teams.
• Strong documentation and knowledge‑sharing skills.

Location:

Bellevue, WA
Work Arrangement:
Onsite, Monday–Friday

Pay Range: $18.00–$26.00 per hour (good faith estimate; final compensation may vary based on factors including background, knowledge, skills, and location. We comply with local wage minimums.)

• Medical, Dental, & Vision Insurance Plans
• Employee‑Owned Profit Sharing (ESOP)
• 401K offered

We comply with local wage minimums. All qualified applicants will receive equal employment opportunity irrespective of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. This is a U.S. position.