Sr. PM-T, ORBIT , ORBIT

Overview

Amazon's Last Mile delivery network moves billions of packages a year. When a delivery station misses its performance target, the question isn't “what” happened- it's “why”, and “what” we should do about it. You'll own the knowledge and attribution platform that sits underneath all our AI and analytics products. Think of it as the structured brain that makes our AI specific instead of generic.

When our AI assistant tells a station manager exactly why productivity dropped 10% and gives them four prioritized actions to close the gap by tomorrow instead of a vague summary - it's because the knowledge layer you built made that precision possible. When a VP reads an auto-generated business review and every claim traces back to a verified source with zero fabrications, it's because the ontology you govern enforced that consistency.

This role is different from most PM-T roles because you won't own a surface - a dashboard, an app, a feature. You'll own the depth. The structured knowledge, causal logic, and self-service platform that an entire portfolio of AI products depends on. Your decisions about how metrics are defined, how causal relationships are modeled, and how teams contribute new knowledge will determine whether our AI products are trusted or ignored.

• Build and govern the enterprise knowledge system. Define the canonical metric definitions, causal relationships, and operational context models that every AI and analytics product consumes. Ensure every Concept means the same thing in every dashboard, business review slide, and AI response.
• Scale this across operational domains (routing, capacity, labor planning, delivery execution) and resolve hard problems of conflicting definitions across organizations.
• Own the causal attribution framework. Maintain root-cause attribution systems that decompose metric misses into specific, quantified drivers, separating planning failures from execution failures so leaders know which lever to pull and who should pull it. Drive accuracy, expand coverage, and build the closed-loop learning system that tracks which recommended actions delivered results.
• Scale the self-service platform. Evolve from an internal team tool to an enterprise-grade knowledge management platform with governance at scale (who can define a metric, modify a causal relationship, handle conflicting definitions, and maintain quality as the contributor base grows).

The Last Mile ORBIT (Operations Reporting, Business Intelligence, and Technology) team is democratizing analytics through AI to enable data-driven decision-making at every level of Last Mile operations worldwide. We deliver analytics products that drive Speed, Cost, and Quality outcomes through Focus Areas (Demand, Capacity, Field Execution) for domain ownership, Central Programs (Speed, Cost, Quality) connecting to network initiatives, and job family expertise (Product, Program, BIE, DE, Architecture, TPM, Science) working as one integrated system.

Our capabilities span AI-enabled analytics, near real-time operational support, and traditional business intelligence reporting. The Data Engineering team operates on three pillars:
Data Organization (single source of truth, governance, AI-readiness), Near Real-Time enablement, and Production Application Platforms. Business Intelligence Engineers serve as techno-functional solution owners, translating operational complexity into scalable analytics products.

• Bachelor's degree
• Experience owning/driving roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product
• Experience contributing to engineering discussions around technology decisions and strategy related to a product
• Experience managing technical products or online services
• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

• Experience in using analytical tools, such as Tableau, Qlikview, Quick Sight
• Experience in building and driving adoption of new tools

Amazon is an equal opportunity employer and does not discriminate on the basis…