IT Manager

Sono Bello, a leading cosmetic surgery specialist, seeks an IT Manager to oversee operational IT services across clinic and corporate locations in a cloud‑first healthcare environment.

Position based onsite in the Greater Seattle Area. Work at the Corporate Office in Bellevue, WA for a minimum of three days a week; remote office locations on Wednesdays and Fridays.

• Responsible for overall IT operations across service desk, infrastructure, networking, and endpoint management
• Accountable for service performance, including SLA/KPI tracking, operational trend analysis, and ongoing reporting on system, endpoint, and network health
• Responsible for escalation oversight and resolution of business‑critical incidents
• Ensures consistent onboarding, offboarding, provisioning, and documentation practices across all locations
• Oversees Azure infrastructure to maintain availability, stability, and cost control
• Maintains secure and compliant Microsoft 365 services aligned with enterprise standards
• Responsible for identity lifecycle management within Entra , including access governance and conditional access
• Oversees Intune and Windows Autopilot to ensure standardized and compliant device deployment
• Ensures enforcement of Zero Trust and endpoint security controls
• Responsible for network reliability and coordinates vendor support as needed
• Ensures operational compliance with HIPAA, SOC, and related regulatory requirements
• Oversees vulnerability management, patch compliance, and audit readiness
• Drives process improvements and operational efficiency through automation and standardization
• Provides leadership, mentorship, and performance management for IT staff
• Manages vendor relationships and supports budgeting and cost oversight
• Supports operational planning and stabilization of enterprise technology initiatives

• 7+ years of progressive IT experience with operational leadership responsibilities
• Experience managing IT operations in a multi‑site environment
• Strong knowledge of Microsoft Azure, Microsoft 365, Entra , and Intune
• Working knowledge of Meraki networking solutions
• Experience building performance metrics and executive‑level reporting
• Strong analytical, organizational, and communication skills
• Healthcare or regulated industry experience preferred
• ITIL, Azure, or Cisco certifications preferred

Onsite at the Corporate Office in Bellevue, WA for a minimum of three days a week. May work in remote office locations on Wednesdays and Fridays.

Salary range $125,000 – $150,000 plus bonus depending on experience. Pay may vary by location and actual compensation depends on qualifications, experience, skills, and business needs. Sono Bello may adjust this range in the future. Full‑time employees may also receive additional benefits such as incentives, equity, health coverage, 401(k) matching, paid time off, and parental leave.

• Medical
• Dental
• Vision
• Life Insurance
• 401K
• EAP
• PTO & Paid Holidays

Benefits eligibility may vary based on employment status.