GVC Cloud Nightforce Support Engineer

Position: GVC Cloud Nightforce Support Engineer (US Citizen Only)
## GVC Cloud Nightforce Support Engineer (US Citizen Only)
Apply remote type:
Office
- Flexible locations:
Washington
- Seattle:
Georgia
- Atlanta:
Indiana
- Indianapolis:
Washington
- Bellevuetime type:
Full time posted on:
Posted Todayjob requisition :
JR350799
* To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
* Job Category Customer Success Job Details
**** About Salesforce
**** Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
**** Job Details
**** This Government Cloud Weekend Nightforce Support Engineer role provides the highest level of overnight support and expertise  to some of our largest and most strategic government accounts both Premier and Signature. This responsibility includes developing a strong partnership cross-cloud across Global Support, CCE, CIC, and Cloud Success. As a member of the Nightforce Support team, this Support Engineer is technically competent and has the opportunity to expand their skills across multiple Salesforce products, is business oriented and highly customer centric, with opportunities for cross-cloud certifications and specialized government cloud expertise development.

The Gov Cloud Nightforce Support Engineer is a customer-focused expert and is responsible for Gov Cloud/US Only Support handling and execution of all Severity cases and chat across Service Cloud, Sales Cloud, Industries, Agentforce, Data Cloud, Marketing Cloud, Mule Soft, Revenue Cloud, Own Backup, and Tableau Next, as well as implementing and finding ways to prevent customer issues through proactive support and monitoring.

** These roles have Government requirements:
** Must be a
** Sole U.S. Citizen** (
*** Non-dual citizen with any other country***) operating on U.S. Soil with ability to meet customer and government screening standards applicable to this role, including a Criminal Justice Information Services screening with fingerprint scan. Due to the citizenship requirement for this role, which supports U.S. federal, state, and/or local government customers, citizenship will be verified through two of the following REAL  documents: U.S. Passport, Passport Card, REAL Driver’s License, Global Entry Card, U.S. Government CAC/PIV* ##
*** This role requires availability for an overnight shift, operating from 9:00 PM to 6:00 AM PST, Thursday-Monday.
******* Responsibilities
* **** Serve as a Trusted Advisor, drive conversations with our customer's Business Stakeholders armed with best practices for enterprise architecture functions such as Security, Performance, Development Process, Release Management and Application Governance
* Solve highly visible, technical, global and strategic, enterprise cases and ensure highest levels of customer satisfaction with exposure to all skill groups/areas of the product/platform for the most critical issues
* Understanding how Gov/Us Only Support customers use our technology (integration points, implementation setup, etc.) and ensure we understand how they are measured so we can align our success metrics
* Provide proactive support, including but not limited to; proactive system/limit monitoring and communications, deep Splunk analysis, creating definitions for proactive alerts, working with Customer Centric Engineering and Technical Enablement teams on proactive tuning, and provide recommendations to minimize potential service disruptions
* Advocate for Gov/Us Only customer’s priorities internally within Salesforce. Liaise and work closely with the Salesforce R&D and Infrastructure teams on escalated technical issues and product…