System Analyst

Skills

System Analyst and Product Owner SME (Subject Matter Experts)

Required Skills/

Experience:

• Is Subject Matter Expert and product owner of multiple systems supporting multiple business channels.
• Facilitates sessions to elicit and evaluate information and requirements from multiple sources, reconcile conflicts, and establish knowledge and expectation baseline.
• Brokers consensus among stakeholders with conflicting needs.
• Creates comprehensive and unambiguous documents such as, but not limited to, requirements including tractability, functional specifications, process steps, and business cases.
• Represents, manages, and configures complex catalogs with multiple levels of associations, dependencies, and conflicts.
• Works with business teams on solution designs, functional specifications, system configuration, testing, training, and other project and deployment‑related activities.
• Ensures the consistency and sustainability of existing applications by creating, maintaining, and communicating standards and procedures for implementing technical solutions.
• Identifies and solves for system and process opportunities, including through proactive gap analyses.
• Provides skill and process mentoring to analysts on the team.

• Bachelor’s degree in a quantitative discipline and 5+ years of systems analysis work experience OR 8+ years of systems analysis work experience.
• Understanding of business information and e‑commerce systems.
• Experience managing catalogs with dependencies and conflicts.
• Experience with System Life Cycle management.
• Excellent written and communication skills; ability to effectively communicate with cross‑functional teams and all levels of management.
• Ability to negotiate and resolve conflicts between stakeholders with conflicting objectives.
• Technical writing skills producing clear and unambiguous deliverables.
• Proficient in Microsoft Office.

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