Product Support Analyst

Job Description

We are seeking a highly motivated Product Support Analyst to support our telecom client’s CLEAR identity verification platform and contractor onboarding process. This individual will serve as the primary operational owner of a critical identity verification support function, ensuring contractors are successfully onboarded through the CLEAR platform while maintaining security, compliance, and service-level expectations. The ideal candidate combines strong technical troubleshooting skills with a security mindset, thrives in a self-directed environment, and is passionate about process improvement and automation.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• 2–5 years of experience in IT support, identity and access management (IAM), technical operations, service desk, or a related support function.
• Experience supporting onboarding, access management, verification processes, or other security-focused operational workflows preferred.
• Working knowledge of Microsoft Entra  (Azure AD), Active Directory, Microsoft 365, Outlook, SharePoint, and Excel.
• Experience troubleshooting account, access, authentication, or identity-related issues.
• Familiarity with Power Shell, Power Automate, Microsoft Graph, or other automation tools preferred.
• Strong data management and reporting skills, including working with large datasets and spreadsheets.
• Excellent written and verbal communication skills with the ability to support both technical and non-technical users.
• Strong analytical and investigative skills with a methodical approach to problem-solving.
• Ability to work independently, prioritize competing requests, and make sound decisions in a fast-paced environment.
• Experience with identity verification, onboarding platforms, or IAM technologies.
• Experience working with offshore vendors or global teams across multiple time zones.
• Exposure to process automation, workflow optimization, or AI-assisted operational tooling.
• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field preferred but not required.