Principal UX Designer, Delivery Customer Experiences; Fulfillment & Operations

Principal UX Designer, Amazon Delivery Customer Experiences

Job :  |  Services LLC

Have you ever experienced the delight of knowing you'll get a delivery exactly when and how you wanted it? Amazon Delivery's Customer Experiences team (ADX CX) is seeking a Principal Designer to reimagine how millions of customers engage with their purchases across the entire post‑purchase journey, transforming everyday moments into experiences customers can genuinely look forward to.

In this role you will lead the strategic vision for post‑purchase experiences spanning order tracking, delivery management, and returns. You will scale our design systems, champion AI enablement, collaborate with senior leaders, mentor UX designers, and uncover deep customer insights to turn ambitious concepts into seamless features at scale.

• Establish design strategy and vision to inspire and deliver impactful experiences for the customer through design artifacts, research, and innovation activities.
• Identify cross‑organization opportunities and align scalable solutions across programs and organizations to ensure cohesive customer experiences.
• Develop and maintain high‑quality design standards including accessibility, UX guidelines, and CX metrics across teams and partners.
• Present and defend design recommendations to partners, stakeholders, and executive leadership for alignment, feedback, and approvals.
• Partner with business and technology teams to leverage scale for new innovations without compromising core experience principles.
• Exemplify and advocate for ideal design standards and operations in partnership with leaders across the organization.
• Educate teams and maintain viewpoints on the use of emerging and evolving technologies for CX innovation such as AI, LLM, and more.

• 10+ years of design experience.
• Available online portfolio for review.
• Knowledge of usability principles and techniques.
• Experience defining design patterns and maintaining UX standards.
• Experience with best practices for Product and Experience Design, including User Interfaces, Information Architecture, and Interaction Design.
• Experience in end‑to‑end design projects from shaping business/design strategy through execution.
• Experience designing and prototyping with tools such as Figma, Photoshop, Illustrator, Proto.io, HTML, or similar.

• Experience designing customer‑facing retail products.
• Experience presenting to and effectively advising executives and senior leaders within and outside of design.
• Experience providing and effectively communicating strategic and tactical recommendations based on data.

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Please visit (Use the "Apply for this Job" box below). for more information.

The base salary range for this position is  –  USD annually.

Location:

USA, WA, Bellevue.

Amazon also offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave.