Senior Program Manager, Last Mile Tech SME; Fulfillment & Operations

At Amazon, we’re working to be the Earth's most customer‑centric company. Amazon Logistics (AMZL) is seeking a Sr. Program Manager, Tech Subject Matter Expert (SME) to work within the Last Mile network. The SME works across technology and operations teams on the prioritization, development, optimization, and sustainment of the technology and related process to positively impact customer experience while supporting business growth.

• Partner with the tech organization on business requirement documents (BRD).
• Highlight areas of business risk and impact for Technology Team resource allocation and provide input on software design to support lean processes and standard work.
• Act as gatekeeper for prioritizing software enhancements and feature requests submitted by sites and serve as the interface with delivery stations to drive adoption of changes.
• Support process improvements, best‑practice sharing, and standardization across Amazon Logistics processes using Lean principles.
• Measure and establish standard rates for standard work to be used for labor and capacity planning.
• Provide metrics inputs that support compliance of standard work and drive improvements in cost and quality.
• Collaborate with counterparts in other functional areas (Safety, Quality, Learning, Loss Prevention) as well as the Operations Engineering team and DS Launch SME team to drive standardization of core process elements to support network growth and scale.

No two days are the same as a Last Mile Tech SME. You’ll own a slice of Last Mile technology, becoming the domain expert. Your work spans three pillars: tactical, technical, and strategic. You’ll translate technical concepts into business‑friendly language, facilitate system adoption through training, and champion innovations that transform delivery operations.

The Last Mile Tech SME Team drives innovation bridging technology and operations. Our mission is delivering world‑class tools that enhance customer experience while supporting business growth. We foster a culture of ownership and experimentation—each member masters their domain while collaborating across engineering and operations. As innovation leaders, we leverage AI and machine learning to transform decision‑making and unlock new capabilities.

• Bachelor's degree.
• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end‑to‑end delivery, and communicating results to senior leadership.

• Master's degree or MBA in business, operations, human resources, adult education, organizational development, instructional design, or related field.
• 4+ years of driving process improvements experience.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription), Basic Life & AD&D insurance, optional Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage, 401(k) matching, paid time off, and parental leave.

Learn more about our benefits at (Use the "Apply for this Job" box below)..

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit  for more information.