Senior Program Manager - Industry Benchmarking, Global Road Safety; Fulfillment & Operations

Senior Program Manager - Industry Benchmarking, Global Road Safety

Job :  |  Services LLC

Amazon's Global Road Safety organization is responsible for driving the safety of our on‑road operations worldwide. We are a data‑driven team that believes world‑class safety performance requires world‑class measurement. We hold ourselves to the highest standards and are committed to raising the bar — not just against our own history, but against the best in the industry.

• Design and build Amazon's global road safety benchmarking program — defining what to measure, how to measure it, and against whom.
• Develop rigorous methodology for comparing Amazon's safety performance (e.g., collision frequency, severity rates) against industry peers, regional averages, and national statistics across multiple geographies.
• Identify, acquire, and normalize external data sources including government transportation safety databases, industry reports, peer disclosures, and academic research.
• Discover, track, and evaluate global industry trends in commercial fleet safety performance and technology adoption.
• Identify and document industry best practices spanning driver training, technology deployment, fleet maintenance, fatigue management, and safety culture.
• Translate benchmarking insights into clear, prioritized recommendations and present findings to senior leadership worldwide.
• Partner with Safety and Operations teams to ground benchmarking in operational reality.
• Build relationships with external organizations (industry associations, safety consortia, academic institutions, government agencies) to access data and validate methodology.
• Build and maintain recurring benchmarking reports (quarterly/annual) that track Amazon's relative safety position over time.
• Support the GRS Engagement team with validated benchmarking data for external communications and policy engagement.

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end‑to‑end delivery, and communicating results to senior leadership
• Bachelor's degree in business, operations, engineering, data science, statistics, public health, transportation, or a related quantitative field
• 5+ years of experience in benchmarking, analytics, management consulting, program management, or research with a track record of delivering complex, data‑driven projects independently
• Experience designing and executing benchmarking or comparative research programs, including methodology development, data sourcing, and executive‑level presentation
• Strong analytical skills with proficiency in data analysis tools (e.g., Excel, SQL, Tableau)
• Experience working across multiple geographies and business units with the ability to normalize disparate data sets
• Excellent written and verbal communication skills, including presenting to senior leadership
• Willingness to travel domestically and internationally (up to 15‑25%)

• Master's degree (MBA, MPH, MS in data science/analytics, or transportation safety)
• 10+ years of relevant experience, including transportation, logistics, fleet safety, or insurance
• Direct experience with commercial fleet safety data or government transportation safety databases (e.g., FMCSA, NHTSA FARS, EU CARE database)
• Background in management consulting, internal benchmarking services, or competitive intelligence
• Knowledge of LEAN methodologies, Six Sigma, or structured problem‑solving frameworks
• Experience building benchmarking programs from scratch, including defining standards and driving organizational adoption
• Demonstrated ability to influence senior stakeholders and drive action on analytical findings
• A passion for safety and genuine motivation to use data to protect people

The base salary range for this position is as follows:
USA, TN, Nashville -  -  USD annually
USA, VA, Arlington -  -  USD annually
USA, WA, Bellevue -  -  USD annually

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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