Systems Development Manager, Region Reliability; AWS

Systems Development Manager, Region Reliability

Job :  | Amazon Development Center U.S., Inc.

Location:

USA, WA, Bellevue.

The Amazon Dedicated Cloud (ADC) Region Reliability team is searching for a talented, detail-oriented Systems Development Manager (SysDM) to support AWS activities in US ADC regions supporting the Department of Defense and Intelligence Community. A SysDM will solve technical and business problems, devise strategy, and facilitate solutions that may not yet be defined. They will deliver without extensive guidance across cross‑functional initiatives, act as force multipliers, manage escalations, and balance short‑term and long‑term security risks.

From Day 1, SysDMs lead a distributed team of engineers responsible for the operational health of services in secure, air‑gapped AWS ADC environments. They own the roadmap, hire and develop talent, define automation strategy, and ensure services meet or exceed availability and performance targets. The role requires a strong focus on operational excellence, root‑cause analysis, and proactive metrics. This position requires that the candidate currently possess and maintain an active TS/SCI security clearance.

After start, the selected candidate must obtain and maintain an active TS/SCI clearance with polygraph or a commensurate clearance for each government agency for which they perform AWS work.

• Lead, hire, develop, and retain a team of engineers supporting services in secure, air-gapped AWS ADC regions.
• Own your team's operational roadmap, working backwards from customer problems to define priorities, scope work, and deliver results.
• Drive operational excellence through automation, metrics, and process improvements that reduce manual toil and enable the team to scale.
• Triage and resolve service issues, lead root cause analysis, and implement preventative fixes so problems do not repeat.
• Partner with service teams, program managers, and cross‑functional stakeholders to support new region builds, feature launches, and service parity across ADC regions.
• Identify and manage technical and operational risks, clearly communicating trade-offs and mitigation strategies to stakeholders.
• Track and report your team's progress using metrics that capture customer impact, SLA compliance, and system health.

• Bachelor's degree, or CSSLP (Certified Secure Software Lifecycle Professional).
• 5+ years of relevant systems engineering, software development, or infrastructure engineering experience.
• 3+ years of experience managing engineering teams, including hiring, developing, and retaining talent.
• Experience operating in a 24×7 production environment supporting mission-critical services.
• Experience with Linux/Unix systems administration, networking, and infrastructure automation.
• Strong written and verbal communication skills.
• Current, active US Government Security Clearance of Top Secret with SCI eligibility or above.

• Experience managing engineering teams supporting cloud computing services at scale.
• Experience with support procedures and methodologies for production environments, including ticketing, monitoring, metrics, and SLA management.
• Experience improving systems through architecture, design patterns, reliability, and operational scaling.
• Strong analytical skills with the ability to use data and metrics to drive decisions and measure impact.
• Experience working across organizational boundaries, bringing together people with diverse perspectives to deliver results.
• Experience with Agile engineering practices (Kanban, Scrum, continuous delivery).
• Familiarity with at least one modern programming or scripting language (Python, Java, Go, or similar).

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Base salary range:  –  USD annually. The Amazon package includes sign‑on payments, restricted stock units (RSUs), health insurance, 401(k) matching, paid time off, and parental leave. Learn more about benefits at (Use the "Apply for this Job" box below)..