Sr. PMT, Trust Design, Devices & Services Trust, Privacy, and Accessibility; TPA

Sr. PMT, Trust by Design, Devices & Services Trust, Privacy, and Accessibility (TPA)

Job :  |  Services LLC

Devices & Services Trust, Privacy and Accessibility (DSTPA) organization is responsible for maintaining and raising the trust bar for Amazon customers across a diverse set of 30+ Devices and Services. We offer horizontal services for builders to ensure trust, privacy, and accessibility is built into our products and services. We also build customer-facing capabilities that provide customers with control and transparency while reducing trust risks, and enable partner teams to innovate with appropriate guardrails for content moderation, privacy, promises, accessibility, fairness, and trust.

Within TPA, the Trust by Design team is responsible for defining, maintaining, and raising the bar with respect to trust, privacy, and accessibility across D&S products. As a horizontal team, we are accountable for trust outcomes while working cross-functionally both within D&S and Amazon, including with Legal, PR, policy, engineering, UX, and business partners. We are the proactive pre-intake trust partner – shaping how products are built, not just whether they pass a review.

We are looking for an experienced Sr. Product Manager, Technical who can drive technical product strategy for privacy and trust across D&S and Amazon. This role navigates complex and novel customer trust scenarios independently – translating regulatory, policy, and architectural ambiguity into clear, actionable product/engineering requirements – and influences cross-functional stakeholders to deliver innovative solutions that balance customer trust, user experience, and business objectives across our global customer base.

• Work directly with product teams, engineering, legal, and operational stakeholders to define trust requirements via expertly crafted working backwards documents and business requirements that can be translated into product and engineering deliverables.
• Lead Trust by Design reviews end-to-end – from risk identification through requirement definition, stakeholder alignment, and verified remediation – owning the outcome, not just the output.
• Collaborate in a fast-paced environment, engaging with highly technical cross-functional teams.
• Lead executive-level reviews, providing strong business judgment, data-driven insights, and clear written communication.
• Drive impact through regulatory risk mitigation, product architecture changes, and adoption of trust standards or governance frameworks across the organization.

• Engage with engineering, legal, policy, risk, science, UX, and other product teams to gather insights, clarify trust requirements, and uncover issues and opportunities.
• Participate in brainstorming sessions to shape new ideas, solve complex trust problems, and design fixes for both immediate needs and long-term success.
• Attend cross-organizational syncs to stay informed on evolving strategies and dependencies, and represent work in key forums.
• Schedule trust forums, write opinion papers on Hotly Debated Topics within product or CX to senior leaders, ensuring responsible, innovative, and aligned outcomes.

• Trust Review & Incident Management (TRIM) is a horizontal organization within TPA responsible for building technologies, programs, and services at Amazon scale that instill customer trust, create mechanisms to attain regulatory objectives, and ensure partners can meet trust obligations without disruption.
• Trust by Design (TbD) provides expert guidance for both paved paths and novel cases to enable trustworthy experiences across Devices & Services.
• As a Sr. PMT, you will drive technical product strategy, own initiatives across product launches, and contribute to team culture through mentorship and knowledge sharing.

• Bachelor’s degree.
• Experience owning or driving roadmap strategy and definition.
• Experience with feature delivery and trade-offs of a product.
• Experience contributing to engineering discussions around technology decisions and strategy related to a product.
• Experience managing technical products or…