Evaluation Rules Specialist, Returns and Recommerce; Fulfillment & Operations

Evaluation Rules Specialist, Worldwide Returns and Recommerce

Job :  |  Services LLC - A57

In the Worldwide Returns & ReCommerce (WW R&R) group at Amazon, we are dedicated to ‘making zero happen’ – zero cost of returns, zero waste, zero defects, and zero emissions – to benefit our customers, company, and the environment. We are an agile and inclusive organization that constantly innovates to create long‑term value by investing in our people and our planet, not simply focusing on the bottom line.

WW R&R includes business, product, operations, data, and software engineering teams, who together manage the lifecycle of returned and damaged products. In WW R&R, you will partner across these teams to help customers discover great deals on quality used, rentals, and open box items; get the most value out of Amazon’s products; improve the customer returns experience; and reduce defects, waste, and cost in reverse logistics processes.

You will be a leader, a builder, and an owner, collaborating cross‑functionally with technical, operations, and business teams to design scalable and automated solutions to customer problems.

In this role, you will configure the returns evaluation rules to meet business goals, develop evaluation content, translate business objectives into operational process content, and positively impact Associate Experience. You will work with both business and operational partners to standardize processes and item evaluation instructions, develop global Amazon processes, identify content improvement opportunities, devise strategies, and implement changes/additions providing valuable information to warehouse workers evaluating the condition of returned items.

You will also be a caretaker for best‑practice sharing and documentation, building subject matter expertise in our evaluation system and enabling generalists to become specialists.

• 2+ years of program or project management experience
• Bachelor's degree or equivalent
• Advanced Microsoft Excel skills (pivot tables, macros, index/match, VLOOKUP, VBA, data links, etc.)
• Experience in a highly analytical, results‑oriented environment with cross‑functional interactions
• Knowledge of database systems and SQL
• Willingness to travel up to 15% of the time
• Experience managing multiple projects and priorities across teams in a fast‑paced, deadline‑driven environment
• Use of data and metrics to drive actionable insights at scale
• Ability to work proactively and independently, meeting deadlines and delivering on projects and tasks
• Strong written and verbal communication skills, able to explain complex concepts to technical and non‑technical audiences

• Experience in MS Access and SQL
• Experience in requirement gathering and writing clear, detailed requirement documents
• Strong communication skills to interact with technical and non‑technical audiences, including senior leadership
• Experience in a fast‑paced, dynamic organization

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit (Use the "Apply for this Job" box below).

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The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

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USA, WA, Bellevue - 80,200. USD annually