Program Manager, Last Mile Tech SME

At Amazon, we’re working to be the Earth’s most customer‑centric company. To get there, we need exceptionally talented, bright, and driven people. Amazon Logistics (AMZL) is seeking a Program Manager, Tech Subject Matter Expert (SME) to work within the Last Mile network. The SME works across technology and operations teams on the prioritization, development, optimization, and sustainment of technology and related processes in order to positively impact customer experience while supporting business growth.

• Partner with the tech organization on the business requirement documents (BRD)
• Highlight areas of business risk and impact for technology team resource allocation and provide input on software design to support lean processes and standard work
• Act as gatekeeper for prioritizing software enhancements and feature requests submitted by the sites and serve as the interface with delivery stations to drive adoption of changes
• Support process improvements, best practice sharing, and standardization across all Amazon Logistics processes using Lean principles
• Measure and establish standard rates for standard work to be used for labor and capacity planning
• Provide metrics inputs that support compliance of standard work and drive improvements in cost and quality
• Collaborate with counterparts in other functional areas (Safety, Quality, Learning, Loss Prevention) as well as the Operations Engineering team and DS Launch SME team to drive standardization of core process elements to support network growth and scale

No two days are the same as a Last Mile Tech SME. You’ll own a slice of Last Mile technology, becoming the domain expert. The work spans three pillars:
Tactical (managing daily escalations and resolving complex technical issues), Technical (partnering with engineering to develop tech‑driven solutions and optimize systems), and Strategic (building long‑term roadmaps defining future capabilities). You’ll translate technical concepts into business‑friendly language, facilitate system adoption through training, and champion innovations that transform delivery operations.

The Last Mile Tech SME team drives innovation bridging technology and operations. Our mission is delivering world‑class tools that enhance customer experience while supporting business growth. We foster a culture of ownership and experimentation – each member masters their domain while collaborating across engineering and operations. As innovation leaders, we leverage AI and machine learning to transform decision‑making and unlock new capabilities.

Our expertise is crucial for successful technology roll‑outs and sustained system effectiveness across Amazon’s Last Mile network.

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross‑functionally with tech and non‑tech teams

• 3+ years of driving end‑to‑end delivery and communicating results to senior leadership
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.