IT Customer Support - Journey

Salary: $74,268.00 - $99,924.00 Annually

Location: King County
- Bellevue, WA

Job Type: Full Time
- Permanent

Job Number: _#

Department: Washington State Patrol

Division: Information Technology Division

Opening Date: 07/08/2026

Closing Date: 7/15/2026 11:59 PM Pacific

Are you a self-starter with strong leadership skills? Do you thrive in a team environment? Do you want a position with career growth opportunities? This is the perfect opportunity for you!

The Washington State Patrol is committed to being an Equal Opportunity Employer and strives to foster an environment in which everyone is encouraged to be their authentic selves, communicate openly, and act with courage. The Information Technology Division (ITD) exists to leverage technology to enhance and sustain business processes, public safety infrastructure, and statewide emergency communications.

The Mobile Office Platform (MOP) System Support Technician’s main purpose is to ensure that hardware and software issues are handled expeditiously to minimize downtime. This role also schedules the replacement of computers through the Standard Technology Replacement (STR) process with Troopers and Sergeants.

• Installs and configures Mobile Office Platform (MOP) hardware and software in patrol vehicles.
• Performs setup and configuration of MOP system hardware and software.
• Coordinates and schedules new installations with Field Operations Bureau (FOB) personnel.
• Uses advanced administrative rights to configure, troubleshoot, and install updated applications and operating systems on all mobile devices within a geographic area.
• Modifies software, firmware, and hardware to ensure installed devices, laptop/tablet, in‑car camera, license plate readers and existing vehicle systems operate as expected and are not in conflict with each other.
• Conducts Standard Technology Replacement (STR) on schedule to ensure MOP components do not fall outside of warranty.
• Troubleshoots and corrects issues with MOP hardware and software.
• Analyzes and troubleshoots hardware, software, and network issues.
• Responds to trouble calls to correct issues with MOP hardware and software.
• Conducts troubleshooting and diagnostics of MOP equipment.
• Resolves customer technical support issues directly, or coordinates the resolution with other technical staff.
• Provides general technical support.
• Ensures complete and accurate WSP technology asset inventory is maintained.

Required Qualifications:

• An Associate’s degree or higher in Computer Science, Information Technology, or a closely related field OR completion of a two‑year accredited vocational training program in information technology or a related program.
• Working experience at the journey level (typically obtained through 4 to 6 years as an IT professional) may be substituted for education year for year.
• Demonstrated skill with one year of journey‑level experience in the support and use of the following technologies/software in an enterprise organization:
• Microsoft Windows operating systems
• Microsoft Office products
• Wireless connectivity
• Air card connection to cellular networks
• Virtual Private Networks

Employment is restricted to applicants who possess work authorization that does not require employer sponsorship.