Implementation Manager

Implementation Manager

We are seeking a driven Implementation Manager to lead the onboarding of new clients, ensuring a smooth transition from sale to go‑live.

This role drives coordination of implementation activities, manages timelines and deliverables, partners with internal teams and clients to deliver a seamless experience, and mentors team members to strengthen operational excellence.

Client Implementation Support

• Coordinate and support new client implementations from handoff through go‑live under established processes and timelines.
• Schedule and facilitate implementation meetings, including internal prep calls, kickoff calls, and routine touchpoints.
• Guide clients through implementation steps, ensuring clarity on next actions, timelines, and responsibilities.
• Serve as a day‑to‑day contact for implementation‑related questions and follow‑ups.

Project & Timeline Management

• Maintain implementation plans, trackers, and documentation (e.g., Smartsheet, status trackers, implementation folders).
• Monitor implementation milestones and flag risks or delays to senior implementation team members.
• Ensure deliverables are completed on time and documented appropriately.
• Keep internal stakeholders informed of implementation status and changes.

Cross‑Functional Coordination

• Partner with Sales, Account Managers, and internal teams to align on client requirements and sold products/services.
• Coordinate participation from internal subject matter experts during implementation calls as needed.
• Ensure accurate handoff and information sharing across teams throughout the implementation process.

Documentation & Process Adherence

• Maintain accurate and timely documentation in CRM and implementation tools.
• Follow established implementation workflows, templates, and best practices.
• Support process improvement efforts by providing feedback on tools, templates, and client experience.

• AA in related field preferred.
• 1‑3+ years of relevant implementation or project coordination experience.
• 3 years of project management experience with a track record of leading successful projects.
• Experience with workplace tools such as Smartsheet, RFPio, Microsoft Dynamics, Salesforce, MS Office Suite, etc.
• Proven ability to work successfully across an organization with multiple business groups.
• Results‑driven, detail oriented, highly organized.
• Strong verbal and written communication skills in a diverse workplace.
• Passionate about delighting customers by consistently exceeding their expectations.
• Eager to be part of a fun, collaborative, fast‑paced team.

The base salary range for this position in the greater Seattle area is $110,000–$124,000, varying with geography, skills, experience, education, and other factors. Performance‑based incentive bonus(es) is available.

HMA reserves the right to modify compensation information at any time.

• 17 days paid time off (individual contributors)
• 12 paid holidays
• 2 paid personal days & 1 paid volunteer day
• Company‑subsidized medical, dental, vision, and prescription insurance
• Company‑paid disability, life, and AD&D insurances
• Voluntary insurances
• HSA and FSA pre‑tax programs
• 401(k) retirement plan with company match
• Annual $500 wellness incentive and $600 wellness reimbursement
• Remote work and continuing education reimbursements
• Discount program
• Parental leave
• Up to $1,000 annual charitable giving match

We provide flexible work arrangements, remote options, and various wellness programs to support a healthy work‑life balance. Opportunities for growth, collaboration, and fun events foster a positive culture.

We hire people from across the U.S. (excluding Hawaii, Los Angeles, and San Francisco) and require a background screen prior to employment.

Employees may encounter PHI in the regular course of their work. All PHI shall be used and disclosed on a need‑to‑know basis and in accordance with HMA’s standard policies and procedures.

HMA is an Equal Opportunity Employer.