Sr. DNS Engineer

Senior/Lead Engineer, DNS Operations

Salesforce's DNS team seeks a Senior/Lead Engineer to join the DNS Operations team. This team is responsible for 24x7 support of the Salesforce public cloud environments. As a member of the DNS Operations team, you will be responsible for incident management on all aspects of the production DNS solution, including performing break/fix and proactive maintenance to resolve outages and minimize the potential for future impact.

This includes building, upgrading, and decommissioning public cloud environments. You will support Hyperforce DNS-related customer issues and ensure thorough root cause analysis is completed on all the customer-impacting problems.

What You'll Actually Be Doing

• Provide first-line customer support and technical expertise for Hyperforce DNS-related issues to determine the root cause of DNS outages to implement workarounds and permanent solutions.
• Ensure all Hyperforce DNS issues are resolved promptly, with minimal customer impact.
• Isolate server software problems and work with vendors to resolve issues as necessary.
• Perform proactive maintenance, builds, decommissioning, etc.
• Work collaboratively with engineering teams to identify ways to proactively improve the stability of the services and decrease the potential for future outages to occur.
• Drive service ownership for the DNS Cloud; assist in streamlining problem and change management processes, improving alerting and incident handling, and increasing automation.

You're Our Person If You Have:

• Minimum of 5+ years of work experience working with Cloud Architecture
• In-depth, hands-on experience with Linux Systems Administration and Troubleshooting, servers, and Cloud architecture. Good knowledge of Linux internals.
• Proven professional work experience with Python. In-depth understanding of OOP, design patterns, data structures, algorithms, and concurrency.
• Public cloud engineering on GCP, AWS, and or Azure platforms. Cloud provisioning, infrastructure, and migration at cloud scale.
• Use of AI assisted development tools to automate DNS and infrastructure management.
• Solid understanding of configuring, deploying, managing, and maintaining large cloud-hosted systems.
• Experience with container and orchestration systems like Kubernetes, Docker, etc.
• Experience with infrastructure automation tools like Splunk, Puppet, Spinnaker, Terraform, git, etc.
• Strong understanding of fundamental network technologies like DNS, Load Balancing, SSL, TCP/IP, SQL, HTTP, Switches, Routers.
• CI/CD experience with tools like Jenkins, and Travis CI.
• Implementation experience of large infrastructure projects.
• A continuous learner, a critical thinker, and a team player with excellent communication skills.
• Embrace a culture and work environment that promotes diversity and inclusion.
• Configuration management with open-source tools, ideally Puppet, Chef, Salt, or Ansible.
• Experience maintaining monitoring platforms like Grafana.

Even Better If You Have:

• Experience using AWS Route 53.
• Working in high-availability, 24x7x365 large-scale multi-datacenter environment
• Highly skilled in packet analysis, network analysis tools, troubleshooting, and analytical fault diagnosis.
• Security hardening of network infrastructure, such as DNSSEC

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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