Business Analyst, Relay

Business Analyst

Amazon Relay is looking for a Business Analyst that has a background in data analysis and creative problem-solving skills. In this role, the Business Analyst will work with stakeholders to build trust-based relationships to deliver timely, meaningful, and consumable data insights. This role will support the Relay Marketing team and will be responsible for a wide range of duties related to data extraction, analysis, reporting, and visualization.

The role will focus on leveraging AI tools and automation to accelerate insight delivery.

Key job responsibilities:

• Quickly understand data requirements, operational workflows, and reporting needs across multiple teams.
• Extract, clean, and analyze operational and marketing data from internal systems (e.g., data warehouses, reporting tools, third-party platforms).
• Identify trends, anomalies, and root causes in operational data; develop actionable recommendations and escalate findings to leadership.
• Understand marketing benchmarks and deliver reports that outline goals and results.
• Build and maintain reporting packages, dashboards, and visualizations that enable data-driven decision-making for leadership and cross-functional partners.
• Leverage AI and automation to streamline reporting workflows, reduce manual effort, and continuously improve analytical processes.
• Contact stakeholders globally to provide status reports, success metrics, communicate relevant information, and escalate when needed.
• Perform regular audits and validation checks to maintain data integrity.

About the team:
Amazon Relay is a freight hauling platform that connects carriers with Amazon loads. The Relay Marketing team drives carrier-facing communications, product launches, and engagement strategies that fuel carrier adoption and satisfaction.