Systems Engineer, Relay Product and Tech

Relay Product & Tech (RPT) builds the products and technologies that drive Amazon's middle mile network. Our tools are used by Amazon ops and tech teams and external carriers and drivers to enable Amazon and shippers to haul loads safely, reliably, and sustainably at the lowest cost at a global scale. Our teams are global, with over 780 employees across North America, Europe, and India.

As a Systems Engineer on our team, you will develop and maintain automation solutions that protect Customers, Carriers, Drivers, and Amazon globally. This is a unique opportunity to work at the intersection of risk management, regulatory compliance, and automation - building systems that operate at massive scale. You will work in a fast-paced environment where every day brings new challenges - from evolving regulatory requirements to emerging fraud patterns.

If you thrive on solving complex problems with data and technology, this role offers an unparalleled opportunity to make your mark on Amazon's transportation future.

• Lead the end-to-end development of automation workflows, including design, development, testing, launch, and continuous improvement
• Possess strong expertise in Generative AI and Agentic systems and concepts, with the ability to integrate these technologies into daily workflows
• Leverage AI knowledge to enhance workflow designs and improve investigator productivity through AI-driven solutions
• Develop deep expertise as a subject matter expert in specific focus areas, serving as the technical point of contact for your team
• Troubleshoot and debug complex technical systems across distributed environments, identifying root causes and driving resolution
• Build and maintain automation that simplifies workloads at scale, reducing manual effort and improving accuracy
• Create and maintain operational documentation, runbooks for automation workflows
• Partner with Product, Tech, and Operations teams to identify automation opportunities and translate business requirements into technical solutions
• Monitor system health, identify risks, and proactively resolve issues to ensure reliability and performance of automation systems

Amazon | Relay Product & Tech | Job Description Confidential | For Internal Use Only

Relay Product & Tech (RPT) builds the products and technologies that drive Amazon's middle mile network. Our tools are used by Amazon ops and tech teams and external carriers and drivers to enable Amazon and shippers to haul loads safely, reliably, and sustainably at the lowest cost at a global scale. Our teams are global, with over 780 employees across North America, Europe, and India.

We proactively monitor processes and operational compliance to continuously increase the effectiveness of Relay's products — providing fast-paced investigation and analytics to protect Customers, Carriers, Drivers, and Amazon globally.

• - 2+ years of Excel or Tableau (data manipulation, macros, charts and pivot tables) experience
• - 2+ years of complex Excel VBA macros writing experience
• - Bachelor's degree or equivalent
• - Experience defining requirements and using data and metrics to draw business insights
• - Experience with SQL or ETL
• - Knowledge of data visualization tools such as Quick Sight, Tableau, Power BI or other BI packages

• - 2+ years of software development, or 1+ years of systems engineering experience
• - Experience troubleshooting and debugging technical systems, or experience in development or technical support
• - Experience architecting/operating solutions built on AWS
• - Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices
• - Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and…