Senior Program Manager - Incident Insights, Global Road Safety; Fulfillment & Operations

Senior Program Manager - Incident Insights, Global Road Safety

Job :  |  Services LLC

Amazon's Global Road Safety organization is responsible for driving the safety of our on-road operations worldwide. We are a data-driven team that believes world-class safety performance requires world-class measurement. We hold ourselves to the highest standards and are committed to raising the bar through rigorous measurement, continuous learning, and data-driven action.

To that end, Amazon's Global Road Safety (GRS) organization is seeking a Senior Program Manager to build and lead our incident management system and the data it produces. This role owns the full incident lifecycle, from initial report and investigation through enrichment with internal and external data sources, with the goal of creating an accurate, governed, and actionable record of safety incidents at a global scale.

The data this system produces must be complete, consistent, and structured to power the insights and programs that drive meaningful safety incident reduction across Amazon's on-road operations.

You will build programs and processes that improve how safety incidents are reported, investigated, and enriched with supplemental data from internal sources (fleet telematics, driver training records, operational and route metadata) and external sources (police crash reports, insurance claims data, government statistics, industry consortia, peer disclosures, academic research). You will establish data governance standards that ensure consistency, accuracy, and accountability across geographies and business units.

You will apply AI and automation to accelerate incident processing and analysis at scale, while keeping safety professionals in the loop to validate findings and ensure data integrity. Partnering with safety, operations, and data science teams, you will ensure that every incident record surfaces the patterns and contributing factors that inform future safety programs. Beyond internal data, you will source and normalize external benchmarks to contextualize Amazon's performance and identify industry best practices that drive measurable improvement.

This role operates globally, requires comfort with ambiguity, and demands the ability to influence senior leaders to act on data-driven findings.

• Design and build programs that improve how safety incidents are reported, investigated, and documented across Amazon's global on-road operations, including establishing standards for investigation rigor, consistency, and timeliness.
• Develop frameworks that enrich incident records with supplemental data from internal sources (fleet telematics, driver training records, operational and route metadata) and external sources (police crash reports, insurance claims data, government statistics, industry reports).
• Establish data governance standards that ensure incident data is consistent, accurate, and accountable across geographies and business units, including clear ownership of data quality at each stage of the incident lifecycle.
• Evaluate how AI and automation can accelerate incident processing, pattern detection, and analysis at scale, while keeping safety professionals in the loop to validate findings and ensure data integrity.
• Define and refine metrics that measure the completeness and actionability of incident data, safety trends, contributing factors, and the effectiveness of incident reduction programs.
• Align cross-functional stakeholders (safety, operations, legal, data science, engineering) around shared processes, standards, and priorities for how incident data is collected, used, and acted upon.
• Source and normalize external benchmarks to contextualize Amazon's safety performance against peer companies, industry standards, and publicly available safety data.

Amazon Benefits:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skill sets.

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Bachelor's degree in business, operations, engineering, data science, statistics, public health,…