Director - Program Management

Required Travel :

No Travel Managerial - Yes

Location:

:

USA-WA, Bellevue, Factoria Blvd SE (AM)

Amdocs helps the world’s leading communications and media companies deliver exceptional customer experiences through reliable, efficient, and secure operations  provide software products and services that embed intelligence into how work runs across business, IT, and network domains – delivering measurable outcomes in customer experience, network performance, cloud modernization, and revenue growth. With our talented people, and more than forty years of experience running mission-critical systems around the globe, Amdocs runs billions of transactions daily.

Our technology is relied on every day, connecting people worldwide and advancing a more inclusive, connected world. Together, we help those who shape the future to make it amazing. Amdocs is listed on the NASDAQ Global Select Market (NASDAQ: DOX) and reported revenue of $4.53 billion in fiscal 2025. For more information, visit

We are hiring a Program Director to lead end-to-end delivery of a large, multi-workstream technology platform for a major telecommunications client, serving as the senior coordination point across business stakeholders, delivery teams, and technical leadership to ensure complex software programs are executed at scale, aligned with operational needs, and delivered in line with business expectations.

• End-to-end program coordination across all streams ensuring a single, coherent delivery narrative.
• Drafting and refining Business requirements in close partnership with the Business Sponsor and application stakeholders, converting field and operational input into clear, actionable specifications.
• Connecting stakeholders across business, delivery, and technical functions, and proactively managing cross-functional dependencies before they become blockers.
• Driving program cadence, including planning cycles, status reviews, and executive reporting.
• Ensuring alignment between what delivery teams are building and what the business actually needs, closing the gap between technical execution and operational reality.
• Escalation management, surfacing conflicts or resourcing gaps early and driving them to resolution rather than letting them accumulate at the team level.
• Partnering with Systems Owners and technical leadership to ensure program plans remain technically grounded and feasible, not just commercially convenient.
• Building and maintaining governance artifacts, including RACI structures, program roadmaps, and status frameworks that can scale and repeat across future engagements.

Within the first quarter, the ideal candidate will have established a program cadence that leadership trusts, resolved at least one significant cross-functional dependency that had previously stalled progress, and become the default point of contact stakeholders turn to when priorities need to be reconciled. Longer term, this person builds a program operating model that other engagements can replicate, rather than one that depends entirely on their personal effort to hold together.

• 8+ years of experience in program or delivery leadership roles, with direct accountability for large-scale software program outcomes.
• Demonstrated experience working within or closely alongside the telecommunications industry, with working familiarity with network operations, field deployment, or telecom-specific delivery models.
• Proven ability to manage multiple concurrent work streams (trains, modules, or equivalent) with competing priorities and interdependent timelines.
• Strong track record of translating ambiguous business and field input into structured requirements that delivery teams…