Claims Adjuster

Claims Adjuster

Puget Sound Energy is seeking experienced individuals to join our Legal team as a Claims Adjuster, contributing to our expanding, award‑winning energy efficiency programs.

The Claims department contributes to PSE's success by providing prompt and thorough investigation of reported incidents involving damages to third parties. The Claims Adjuster is responsible for conducting thorough investigations, resolving matters appropriately and timely, and remaining customer focused in potentially adversarial situations.

Upholds safety compliance standards inherent in PSE's operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety.

Demonstrates commitment to conduct business honestly, ethically and consistently with our core values and Code of Conduct, ensuring duties are performed in accordance with all regulatory compliance obligations.

• Reviews various internal and external documents, investigates incidents, evaluates liability, and analyzes damages.
• Travels throughout PSE's service territory for emergency incident responses, meets with stakeholders as needed, and conducts onsite investigations.
• Examines, verifies, and approves invoices for timely payments.
• Excellent time management and organization to adhere to deadlines.
• Performs thorough investigation of incidents involving property damages to PSE facilities as well as all third‑party property damage claims.
• Establishes contact with third‑party claimants, attorneys, and customers to resolve claims against PSE.
• Settlement negotiations on third‑party claims as well as collection of payments to PSE.
• Represents Puget Sound Energy in Court.
• Testifies on behalf of Puget Sound Energy in Court proceedings.
• May be required to file and effect collection of damage claims as well as defend PSE in small claims court.
• Attends meetings at various locations in Puget Sound Service territory.
• Provides litigation support to attorneys.
• Enters required damage‑claim billing information in cross‑functional systems.
• Adheres to strict deadlines.
• Ability to work extended hours as needed and participate in a 24/7 emergency on‑call rotation.
• Performs other duties as assigned.

• 4-5 plus years experience in utility operations or claims adjusting.
• Familiarity with civil justice system.
• Knowledge of insurance (specifically casualty claims adjusting).
• High level of interpersonal skills (verbal and written), including technical writing.
• Ability to effectively interact with senior management and Union leadership.
• Computer skills, including Microsoft Word and Excel.
• Demonstrated ability to work effectively in high‑stress conditions and to resolve conflict.
• Must be highly motivated, disciplined, and a self‑starter.
• Knowledge of tort and civil law.
• Working knowledge of company's operating tariffs, Washington State statutes, and administrative regulations.

• BA/BS.
• AIC, ARM, or CPCU designation and/or adjuster's license.
• Construction knowledge including interpretation of restoration estimates.
• Municipality relations including interpretation service agreements.
• Utility knowledge including gas and electric.
• Understanding of the Dig Law.
• Knowledge of PSE's tariffs.
• Proficient in SAP.

At PSE, we value our employees and provide them with opportunities to excel. We offer a competitive and comprehensive total rewards package. The pay range for this position is $72,700.00–$, and this position is eligible for annual goal‑based incentive bonuses.

PSE offers a suite of benefits. Employees are eligible for medical, dental, vision, basic life, and short‑ and long‑term disability insurance. Additional voluntary options include supplemental life insurance, accidental death and dismemberment insurance, flexible spending accounts for health care and dependent daycare, and an Employee Assistance Program (EAP). For long‑term savings, PSE offers a 401(k) investment option and a cash balance retirement plan.

Employees will also receive paid time off (PTO) and paid holidays throughout the calendar year.

Families and businesses depend on PSE to provide the energy they need…