ASL Coordinator

ASL Coordinator

Universal Language Service is seeking a full-time ASL Coordinator to oversee the daily scheduling and coordination of sign language interpreting services for private-sector customers and Washington State services.

This position coordinates in-person and virtual services across multiple settings and sign language modalities, including ASL, Deaf Interpreter/CDI services, Close Vision, Tactile, Pro Tactile, and foreign sign language services. The ASL Coordinator communicates closely with staff ASL interpreters, 1099 independent contractors, customers, state representatives, and internal departments to ensure requests are handled accurately and efficiently.

The ideal candidate has experience working within or alongside the Deaf, Deaf Blind, or Hard of Hearing communities and understands sign language interpreting services. Interpreting experience and professional credentials are preferred. Interpreting will be a limited and secondary function of this position, and the employee may occasionally be required to assist with assignments for which they possess the required qualifications, credentials, and experience.

This position requires strong critical thinking, sound judgment, clear communication, and the ability to resolve scheduling challenges in a fast-paced environment.

• Serve as the primary point of contact for requesters and customers seeking ASL and other sign language interpreting services.
• Take ownership of sign language service requests from initial entry through scheduling, confirmation, completion, and follow-up.
• Meet and exceed daily fill-rate goals for sign language interpreter orders.
• Coordinate in-person and virtual sign language interpreting services for private-sector customers and Washington State agencies.
• Coordinate ASL and specialized communication modalities, including Deaf Interpreter/CDI, Close Vision, Tactile, Pro Tactile, and foreign sign language services.
• Communicate regularly with staff interpreters, 1099 independent contractors, customers, state representatives, and internal teams.
• Match interpreters to assignments based on qualifications, credentials, experience, communication modality, location, availability, and customer needs.
• Identify assignments requiring specialized credentials, a Deaf Interpreter, or a team of interpreters and coordinate appropriate coverage.
• Monitor pending and unfilled requests, use effective scheduling strategies, and escalate coverage concerns when necessary.
• Confirm that required authorizations and approvals are obtained for travel, extended appointments, specialized services, and other exceptional circumstances.
• Monitor sign language scheduling inboxes and respond promptly to questions and requests.
• Build and maintain positive working relationships with interpreters and members of the Deaf, Deaf Blind, and Hard of Hearing communities.
• Collaborate with Interpreter Accounts to support interpreter engagement, and retention.
• Assist with resolving interpreter and customer concerns in accordance with RID standards and professional practices.
• Attend virtual and local in-person events related to ASL, sign language interpreting, and the Deaf community.
• Participate in internal, customer, and state meetings as needed.
• Support other scheduling and operational functions when business needs require.
• Provide occasional interpreting coverage, as needed, when appropriately qualified and credentialed.
• Perform other related duties as assigned.

• High school diploma or equivalent.
• Experience coordinating interpreting services, scheduling professional services, or performing comparable operational work.
• Knowledge of or meaningful experience working with the Deaf, Deaf Blind, or Hard of Hearing communities.
• Understanding of Deaf culture, communication access, and professional interpreting practices.
• Strong attention to detail, critical-thinking, problem-solving, and decision-making abilities.
• Excellent written, verbal, and interpersonal communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities, urgent requests, and changing circumstances.
• Proficiency with Microsoft Outlook,…