Paralegal Operations Territory Supervisor

Modern Family Law, a rapidly expanding national family law firm, is seeking an experienced and innovative Paralegal Operations, Territory Lead to assist in supporting paralegals in our Washington and California offices.

$95,000.00/yr - $/yr

Role is hybrid, and the Paralegal Operations, Territory Lead must reside in Washington State. The role serves as a subject‑matter expert for the Washington and California territories, working directly under the Paralegal Operations Manager to ensure state‑specific compliance, streamline workflows, and maintain operational consistency across offices.

• Serve as the territory lead and subject‑matter expert for Washington and California, ensuring compliance with all state‑specific e‑filing and local court procedures.
• Provide daily operational oversight to Paralegals, including workload coordination, attendance monitoring, and approval of timesheets and PTO.
• Partner with the Paralegal Operations Manager and Managing Attorneys to align paralegal resources, case assignments, and territory priorities.
• Collaborate with Attorneys and Paralegals to facilitate case progress and ensure consistent workflow across offices.
• Serve as the first line of support for paralegal inquiries, escalating complex matters to the Paralegal Operations Manager as needed.
• Conduct periodic quality reviews of paralegal work to ensure accuracy, compliance, and adherence to firm standards.

• Maintain and oversee e‑filing accounts and subscription‑based platforms (e.g., Family Soft, Westlaw, Clio) for Washington and California.
• Monitor compliance with state and local filing standards, timelines, and procedural rules.
• Assist in documenting and updating territory‑specific workflows and policies in alignment with firmwide SOPs.
• Partner with the Paralegal Operations Manager and HR to promote adherence to firm policies, ethical standards, and state regulations.

• Support the recruitment, onboarding, and training of new Paralegals in the assigned territories.
• Provide coaching, feedback, and informal performance guidance to foster growth and consistency.
• Collaborate with Learning & Development and the Paralegal Operations Manager to identify and address training needs and skill‑building opportunities.

• Act as a liaison between Paralegals, Managing Attorneys, and firm leadership to ensure case readiness and efficient communication.
• Identify operational gaps and recommend territory‑specific process improvements to enhance performance and consistency.
• Assist the Paralegal Operations Manager with data collection, performance reporting, and resource planning for the assigned region.
• Uphold firm values of integrity, accountability, and empathy.
• Partner with firm leadership to continuously improve workflows, compliance practices, and overall client experience.

• Uphold firm values of integrity, accountability, and empathy.

• Modern Family Law operates as a remote‑first firm; however, this position is hybrid. While most responsibilities can be performed remotely, the role requires the ability to work from the office or appear in person as business needs arise. All employees are expected to maintain a professional home workspace with reliable internet connectivity and to be available during normal business hours.
• Five or more years of experience as a Paralegal, including at least two years in a leadership, mentorship, or operational support capacity within a family law practice.
• Experience working with multiple attorneys in a law firm setting.
• Exceptional writing, communication, and organizational skills with strong attention to detail.
• Proficiency in e‑filing with county courts.
• Ability to manage multiple priorities with a client‑focused mindset.
• Experience using practice management or document management software (e.g., Clio, Net Docs, Family Soft, or comparable platforms).
• High level knowledge and experience working with the Microsoft Suite of products such as Word, Excel, PowerPoint, Adobe, and Zoom Conferencing Technology.
• Ability to work evenings or…