Sr. Manager, Vendor & Operations Management

About The Role

We’re looking for a Sr. Manager, Vendor Management to own the full operational performance and contract lifecycle of Nscale’s vendor ecosystem—spanning operational service vendors and platform partners (Jira, Service Now, Sunbird DCIM, Linear/Procore, Salesforce).

• You’ll monitor SLA adherence, manage escalations, and own the contract registry and renewal cycle across every vendor category.
• You’re comfortable maintaining audit‑ready compliance documentation and serving as the working‑level point of contact for vendors, Legal, and other active service engagements.
• You’ll make sure SLA, performance, and contract data feeds cleanly into the dashboards and KPI reporting used by our Finance & Business Intelligence team.

• Monitor SLA adherence across all active operational service and platform vendor relationships; maintain performance scorecards for each.
• Produce weekly and monthly vendor performance reports for leadership.
• Identify at‑risk service performance trends early and escalates with recommended interventions.
• Own the operational escalation process for vendor performance failures, service quality issues, and SLA breaches.
• Provide day‑to‑day operational oversight of key vendor relationships—monitoring service delivery, coordinating against SLAs, and escalating issues as needed.
• Track SLA adherence and operational performance across all platform vendors (Jira, Service Now, Sunbird DCIM, Linear/Procore, Salesforce); serve as the working‑level point of contact for day‑to‑day service delivery matters.
• Own the contract registry: track all active agreements, including expiration dates, renewal windows, and amendment history.
• Proactively flag upcoming renewals and renegotiation opportunities with recommended commercial positions.
• Manage contract amendment and change order processes; keep documentation accurate and current.
• Coordinate with Finance & Business Intelligence when negotiating or renewing platform agreements, ensuring contracts reflect required data access, integration, and configuration terms.
• Maintain audit‑ready documentation for all vendor contracts and platform agreements.
• Track vendor compliance certifications, insurance requirements, and contractual obligations.
• Serve as the internal point of contact for Legal on contract review requests, redlines, and compliance questions.
• Research market rates, benchmark pricing, and competitive alternatives to support renegotiation strategy.
• Prepare renegotiation briefing materials and commercial recommendations.

• 6+ years in vendor operations, contract administration, procurement operations, or vendor management—preferably in infrastructure or operations‑intensive environments.
• Experience managing operational service and software/platform vendor relationships concurrently, including contract portfolios spanning both categories.
• Strong organizational and communication skills—able to manage multiple concurrent vendor relationships across different categories.
• Strong legal‑commercial literacy—able to read and interpret contract terms; experience working with Legal teams on review and redlines.
• Experience with vendor performance management systems and score carding, as well as contract management and document management platforms.
• Analytical—comfortable working with SLA metrics, service performance trends, and market/pricing benchmarking.
• Bachelor’s degree in Supply Chain, Operations, Business, Legal Studies, or a related field; CPCM or paralegal certification a plus.

• Highly competitive package (base + equity) with reviews every 12 months.
• Join the fastest‑growing tech startup, your chance to push boundaries, collaborate with brilliant minds, and make your mark on cutting‑edge AI.
• Expect a dynamic progression plan tailored to your ambitions. Grow by trying new things, leading, challenging the status quo, and owning your impact, always with our full support.
• Human‑First Flexibility:
  We treat you as humans first. Our flexible workplace trusts Nscalers to deliver, giving you the autonomy to shape your day around life's moments.

At NScale, we are committed to fostering an inclusive, diverse, and equitable workplace. We believe that a variety of perspectives enriches our work environment, and we encourage applications from candidates of all backgrounds, experiences, and abilities. We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio‑economic backgrounds. If there's anything we can do to accommodate your specific situation, please let us know.

$130,000—$160,000 USD