Sr. GTM Manager

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.

That's how we're UNSTOPPABLE for our employees!

*** This position is located in Bellevue, WA - this is not a remote role. This is a hybrid schedule, requiring 3 days a week in office.

• Full understanding of the consumer business including current and future roadmap.

• Oversee a variety of initiatives from concept development to market launch across the consumer landscape with a laser focus on customer experience and launch readiness.

• Act as a strategic partner for business and product partner teams. Review and understand the project strategy, experience, and business objectives, and provide input on potential risks, gaps, and/or competing priorities. Ensure operational execution plans are aligned with the business objectives.

• Support development and alignment of overall customer experiences and end to end customer flow (buying, using, servicing, etc.) Call out any risks and assist cross functional teams with mitigation and contingency plans.

• Lead the Go To Market Certification process, ensuring broad leadership visibility, cross-functional alignment, and a high-quality launch experience that meets defined expectations.

• For each supported initiative, create and own the Single Source of Truth (SSOT), a comprehensive document containing key project elements such as business strategy, financials, customer experience, messaging/FAQs, enterprise readiness plans (marketing, operations, technical, PR, marketing, etc.), and post-launch support plans. Ensure the SSOT is accurate, complete, and kept up to date throughout the life of the project.

• Brief and lead cross-functional support teams to ensure a successful and on-time launch. Review and approve frontline training and customer-facing marketing support content for accuracy and consistency, ensuring alignment of key messaging and positioning across all channels.

• Manage the creation and approvals process of customer positioning and all up FAQs ensuring the outcome aligns with the key marketing message and frontline needs.

• Drive pre and post launch preparedness - GTM Certification, go/no-go approvals, support war rooms, performance tracking and levers to steer to KPIs

• Provide ongoing consumer channel support to ensure initiatives are meeting business goals and support frontline feedback, when necessary, across the product lifecycle.

• The role requires strong cross functional partnership across the enterprise; specifically, with sales, customer service, marketing, PR, legal, product management, and web strategy operations leadership to ensure flawless execution for T-Mobile products and services

Job Responsibilities
:

• Full understanding of the consumer business including current and future roadmap.
• Oversee a variety of initiatives from concept development to market launch across the consumer landscape with a laser focus on customer experience and launch readiness.
• Act as a strategic partner for business and product partner teams. Review and understand the project strategy, experience, and business objectives, and provide input on potential risks, gaps, and/or competing priorities. Ensure operational execution plans are aligned with the business objectives.
• Support development and alignment of overall customer experiences and end to end customer flow (buying, using, servicing, etc.) Call out any risks and assist cross functional teams with mitigation and contingency plans.
• Lead the Go To Market Certification process, ensuring broad leadership visibility, cross-functional alignment, and a high-quality launch experience that meets defined expectations.
• For each supported initiative, create and own the Single Source of Truth (SSOT), a comprehensive document containing key project elements such as business strategy, financials, customer experience, messaging/FAQs,…