Senior Manager

Description

Job Title:

Senior Manager Benefits

Pay Range: $133,679 - $200,517

As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services.

You’ll often hear us say that we are “Thrift Proud.” It’s the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #Thrift Proud movement at

Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.

• The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
• To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
• An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.

Comprehensive onboarding and training from day one. In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.

Summary:

Management of all benefit and retirement programs and benefit operations across US and Canada. Consulting on proposals and business solutions with internal stakeholders and leadership to address business needs as they are identified. Coordination with internal teams on validation of cost analyses. Responsible for compliance, audits and accuracy within all team operations. Manages a team of benefit professionals.

• Management of all benefit and retirement programs for US and Canada.
• Recognition of business issues and responding/addressing appropriately based on an understanding of the nuances and needs that need to be met, both with individuals and operational issues.
• Creation, maintenance and monitoring of benefit indicative file feeds and standard audits.
• Active and effective benefit vendor management, including auditors, actuaries, account managers and consultants.
• Management of non-qualified retirement program.
• Effective and compliant benefits communications in the United States and Canada.
• Effective coordination with payroll, finance, accounting, treasury and business leadership.
• Recognized as a thought leader and key contributor in all areas of benefits with internal stakeholders.
• All personal and team execution is accurate, timely, legally and process compliant.

• 10+ years in a leadership role in hands‑on benefits and retirement operations management.
• Proven consulting skills working with business leaders and internal stakeholders including executive level.
• Ability to interpret business needs expressed and formulate how to address.
• Executive presence, backed up with accuracy and ability to build trust and confidence.
• Strong project management skills.
• High attention to detail, accuracy, and strong verbal communication skills.
• 3+ years experience in a multi‑unit company with greater than 5,000 headcount.
• Creative problem solving skills.
• Highly skilled in Excel.
• Deep experience with UKG, Kronos, Fidelity or other major benefits and retirement administration, HRIS and…