Information Governance Supervisor

GENERAL PURPOSE

Under the direction of the Information Governance Senior Manager, the Information Governance Supervisor will be responsible for supervision of Information Governance staff and coordination and enforcement of policies and procedures to support the firm's Information Governance initiatives.

This position will oversee Information Governance efforts including defining performance objectives, determining acceptable performance levels, leading collaborative projects with other departments throughout the firm, and providing training to ensure compliance with legal, regulatory, and operational requirements and standard operating procedures.

These essential functions are primary job duties that incumbents must be able to perform unassisted or with some reasonable accommodation. Personnel in this role must be able to perform these essential primary job duties unassisted or with some reasonable direction. While this position will be assigned specific duties, these may change based on overall needs.

• Directly supervise the day-to-day operations of Information Governance personnel by managing work assignments, quality reviews, and issue resolution, while strategically balancing team workloads and resources to ensure all service expectations, compliance obligations, and shifting business demands are met.
• Monitor staffing levels, workflows, and operational metrics, and recommend staffing, process, or technology adjustments to improve efficiency, service quality, and risk management.
• Lead all core people-management responsibilities—from recruiting and onboarding to performance coaching and retention—while actively identifying development opportunities and supporting career growth, cross‑training, and succession planning to strengthen overall team capability and continuity.
• Lead and supervise assigned projects, demonstrating project management and delegation skills for effective use of resources and personnel.
• Lead and support change‑management efforts related to Information Governance initiatives, including new processes, technologies, operating models, and user adoption strategies.
• Oversee implementation and enforcement of Information Governance policies to ensure compliance with the firm's legal obligations, operational requirements, and risks. Provide guidance and training to lawyers and business professionals as necessary.
• Collaborate with Information Governance leadership and cross‑functional stakeholders to identify opportunities for efficiencies (including automation) and standardization of practices, as well as tools for privacy and security compliance to closely align with firm objectives.

• Help build strong cross‑functional leadership and trusted relationships across the firm to advance shared goals, resolve issues, and improve adoption of Information Governance practices.
• Collaborate with internal teams and vendors to maintain complete, accurate, and useful metadata and data inventories, and to support reporting, searchability, retention, defensible disposition, and audit readiness.
• Research, analyze, and resolve operational and compliance issues, escalating matters based on risk and urgency while providing training, guidance, and practical support to lawyers and business professionals to enhance adherence to Information Governance policies and approved practices.
• Support and promote data governance practices, including data classification, retention alignment, ownership clarity, content hygiene, and lifecycle management across physical and electronic repositories.
• Support the firm's goal of reducing unnecessary physical records and improving digital information management practices.
• Supervise and coordinate Information Governance processes related to lateral onboardings, departures, review, transfer, and disposition activities of physical and electronic client files.
• Perform other duties, as assigned.
• Be present at work during regularly scheduled hours and as needed in the position, consistent with the firm's attendance expectations.

• Excellent written, verbal, and interpersonal communication skills.
• Strong people‑management skills and a demonstrated…