Employee Relations Principal, Operations Corporate Employee Relations; ER & Field Enablement

Overview

The Amazon Operations Corporate Employee Relations (ER) & Field Enablement team supports Amazon operations corporate employees and field leaders. We are seeking an Employee Relations Principal to join our team.

• Risk Detection and Mitigation: apply employee relations expertise to identify trends and challenges, predict and mitigate risk, and develop solution-focused strategies and programs.
• Detect and Mitigate Risks: identify trends, gaps, and challenges; execute strategies to mitigate risks.
• Crisis Management: work reactively on crisis-oriented issues, exercising judgment and leadership.
• Project Management: independently design, own, and lead large-scale, network-wide projects that improve frontline employee and contractor experience.
• Analyze and Interpret Data: use data and anecdotes to develop narratives and recommend solutions; define and measure program success.
• Artificial Intelligence: use AI tools to analyze data, automate routine tasks, and improve processes.
• Communicate Effectively: produce high-quality written communications, present verbally to all levels.
• Collaborate: build relationships with stakeholders to share information and influence change.
• Problem Solve: work independently, persevere over barriers to drive resolutions.
• Work at Scale: design solutions from person-level to network-wide sustainable mechanisms.
• Deliver Innovative Solutions: challenge practices and generate creative large-scale solutions.
• Campaign Strategy: develop communication and tactical campaign strategy and lead execution team.
• Lead Through Others: influence stakeholders and peers to deliver results.
• Hire & Develop the Best: lead and grow the field employee relations team; may have direct reports.

• Bachelor's degree.
• 10+ years of relevant experience in employee relations, labor relations, labor/employment law or equivalent; or Amazon experience with at least one year within Amazon employee relations.
• Experience producing executive-level written materials and presenting to executive audiences.
• Experience creating and implementing large-scale programs.
• Experience analyzing metrics to identify vulnerabilities and drive employee improvement.
• Experience in leading campaign response.

• Experience with in a distribution center, logistics, or manufacturing environment.
• Experience supporting large hourly work forces.
• Proficiency with MS Excel, Word, SharePoint, and PowerPoint.
• Advanced degree (JD or other specialized training in labor/employee relations).
• Amazon internal experience in Operations, Human Resources/PXT, or other functional partners.
• Independent judgment and discretion managing multiple priorities.
• People leadership experience including hiring and developing talent.
• Ability to work in fast-paced environment, flexible, handle ambiguity.
• Excellent organization, detail-oriented, multi-tasking.
• Outstanding communication skills, public speaking and training.
• Strong accountability, judgment, decision-making.
• Handle confidential information, appropriate escalation.
• Build trust across diverse backgrounds.
• Fluency in multiple languages.
• Previous operations management experience.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.