Director, EXR Business Strategy & Organizational Effectiveness, and Relations

The Director of EXR Business Strategy is the strategic and operational architect for a ~695-person global Employee Experience and Relations organization operating across 41 countries and 2,593 sites. Reporting to the VP of EXR, this role owns how the organization plans, allocates resources, measures success, and communicates strategy — translating the mission of Building Trust at Scale into executable outcomes including CHRO Business Reviews, CEO Labor Updates, and Board Materials.

It combines enterprise strategy, financial stewardship ($35.3M OpEx + $40M+ vendor portfolio), talent development, and executive influence — functioning as the VP's strategic thought partner to drive cross-functional alignment across VP and SVP stakeholder ecosystems.

• Own the end-to-end Rhythm of Business (ROB) for EXR, including 3YP, SPS, OP1, and OP2— setting the strategic cadence that aligns a 695-person organization to Amazon's enterprise priorities
• Architect annual goal setting aligned to EXR's three strategic pillars:
  Value of Voice, Empower Growth, and Equip Leaders — cascading objectives across 10+ director-led teams
• Provide strategic oversight of $40M+ consultant/vendor portfolio including DOL reporting
• Establish financial governance frameworks that enable frugality without constraining strategic agility

• Drive strategic narrative development for CHRO Business Review, WWOps SVP Business Review, CEO Labor Update, Board Materials, and GOPXT business reviews — synthesizing ER data, workforce intelligence, and organizational performance into decision-ready documents
• Own the bi-weekly EXR Exchange (VP final review) the primary strategic communication vehicle for 695+ EXR professionals
• Architect communications strategies for organizational changes, transitions, and strategic initiatives
• Manage EXR's brand presence and messaging architecture across all teams

• Own formal talent review processes (Q1 and Q3) driving calibration, succession planning, and development investment decisions
• Drive workforce planning aligned to gearing ratios and business growth trajectories
• Lead onboarding standards, career progression frameworks, and growth conversation mechanisms
• Build and scale leadership capability through enterprise learning programs (ER 101/201, Amazon Ownership Experience, GOLD integrations and more)
• Design learning solutions for executive audiences (L10+) with measurable outcomes and cascading timelines

• Provide enterprise PMO capacity for EXR LT initiatives — ensuring cross-functional alignment, dependency management, and delivery
• Serve as the strategic conduit between EXR and technology teams (Aerial platform, ER Risk Framework, AI-powered tools) translating business requirements into technical roadmaps
• Coordinate Biz Ops leads across all 10+ EXR director-led organizations
• Lead change management consultation at the organizational level for strategic initiatives and transitions

The vision of Amazon’s Employee Experience and Relations (EXR) team is to be a primary driving force behind Amazon's efforts to become Earth's Best Employer, creating a thriving, empowering, and inclusive work environment where every Amazonian is valued, respected, and empowered to reach their full potential. EXR serves as trusted strategic partners to Amazon leaders, leveraging our deep expertise in employee experience, employee relations, data-driven insights, and innovative solutions to anticipate challenges, drive transformative change, and seamlessly align workforce strategies with business objectives.

• 12+ years of progressive experience in Human Resources strategy, business operations, organizational development, or enterprise program management
• 7+ years managing multi-million-dollar budgets ($25M+)
• Experience leading cross-functional teams in a matrixed, global organization at Director+ scale
• Experience owning business planning cycles and driving goal setting across large, distributed organizations

• Experience in employee relations, labor…