Vice President, Dispute Processing

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you’ll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.

The Open Visa Net (OVN) organization provides Information Technology services that enable Visa’s mission-critical core payment systems. The business applications enabled by OVN provide the essential functions that consumers, merchants, and financial institutions in the payment ecosystem need to transact payments, affect settlement of funds, manage payment risk, and manage disputed payments. The talented engineers, analysts, and project managers, as well as the leadership team that comprise OVN, deliver these market-critical services at the demanding pace that the payment industry demands while maintaining hallmark levels of reliability and availability.

The Vice President, Dispute Processing, will lead a development organization responsible for Visa’s global dispute management system known as Visa Resolve Online. Visa Resolve Online (VROL) is a web-based application that supports customer service representatives and back-office analysts responsible for managing the dispute transaction life cycle. VROL is a mandated service that is crucial to the Visa brand promise of providing secure and reliable payment services by ensuring that cardholders, merchants, and issuing financial institutions have a clear dispute process and enabling technology, making resolution of disputed transactions fast and easy.

Reporting to the Head of Open Visa Net, this position has a high-impact, high-visibility role within Open Visa Net and the entire Visa technology organization. Due to the tier one, mission-critical nature of the VROL system under the scope of this position’s responsibility, this candidate must ensure that the most rigid, high-availability development and problem recovery practices are in place to support Visa’s leadership role in the payment ecosystem.

• Leadership of 100+ engineers and leaders in Foster City, CA, Austin, TX, Singapore and Poland.
• Delivery of multiyear product roadmaps, balancing innovation, reliability, and regulatory requirements
• Platform availability, security, and operational excellence, meeting or exceeding fournines reliability standards
• Ensure seamless and coordinated agile processes and practices are in place across all development locations, driving the highest quality deliverables.
• Manage a multi-million-dollar operating budget and a 40 - 60 Million USD portfolio of projects annually.
• Functional management and staff development for a large team of development managers, developers, and architects in four locations around the world. Setting clear, aligned goals and direction, delegating appropriately and regularly providing candid feedback and coaching to optimize strengths and build competency within the team.
• Collaboration, consultation and guidance to senior business leaders in other parts of the organization to ensure that project objectives are aligned with enterprise strategies and goals, ensuring that expectations and desired results are met efficiently and effectively to ensure customer satisfaction with project deliverables.
• Handling routine daily activities such as logistics, coordination, coaching, mentoring, recruiting, budgeting, purchasing, planning, delivery, quality, customer/vendor relationships, performance metrics, operations, efficiency, service level management, etc.
• Drive the adoption of Generative AI across the SDLC, including design, development, testing, and operations, while leading the integration of GenAI powered features into core product offerings.
• Drive adoption of modern engineering practices, tools, and architectures to improve developer…