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AI-Driven Service Desk Program Leader
Job in
Bellevue, King County, Washington, 98009, USA
Listed on 2026-07-13
Listing for:
Amazon
Full Time
position Listed on 2026-07-13
Job specializations:
-
Management
Change Management, Project & Program Management
Job Description & How to Apply Below
Amazon Bellevue is seeking a Senior Program Manager to lead the Service Desk Strategy COE, translating strategic visions into measurable results and ensuring SLA compliance across AI Enablement, Defect Elimination, CSAT, and Knowledge Management initiatives.
You will build governance frameworks and career pathways, coach a cross-functional team, and partner with OTS for global delivery excellence, driving predictable outcomes and customer satisfaction.
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