Operations Support Specialist, Management
Listed on 2026-07-30
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Management
Regulatory Compliance Specialist, Clerical
Job Details
Job Location:
HNN Corporate - Bellevue, WA 98004
Position Type:
Full Time
Salary Range: $85,000.00 - $
Are you looking for a rewarding career in operations, compliance, training and development? HNN Communities is seeking a Full‑Time Operations Support Specialist to join our dynamic team in Bellevue, WA! This position works a hybrid in‑office schedule at our beautiful and recently renovated Bellevue office. This position also requires occasional site visits to our Puget Sound region multifamily properties.
ResponsibilitiesThe Operations Support Specialist maintains the operational infrastructure that keeps HNN's standard operating procedures, learning management system, and controlled documentation accurate, current, and accessible across the portfolio. This is not a department‑specific administrative role. SOPs originate from the President (and will eventually transfer to this role for development), training content lives in the LMS under Training & Development, and forms and documents are used by every department and every site team in the field.
This position exists to own that infrastructure directly, on behalf of the organization, rather than to function as a subordinate resource inside a single department.
The Specialist is also the first point of contact for site teams experiencing issues with the LMS, the SOP platform, forms, or related systems and processes. The role requires enough working knowledge of multifamily operations to correctly triage a site team's issue, and enough systems discipline to keep documentation and training records audit‑ready at all times.
This role is built primarily around disciplined execution of SOP, LMS, and documentation processes. Within that scope, the Specialist is expected to exercise real judgment: identifying patterns in the data this role generates, evaluating whether SOPs and processes are actually working at the site level, and recommending specific changes to Compliance or T&D rather than simply flagging problems and waiting for direction.
This is not a role that sets SOP or training strategy — that authority remains with Compliance and T&D leadership — but it is a role that is expected to inform that strategy directly.
- Partner with the President to draft, format, and publish new and revised SOPs.
- Maintain the SOP platform: organization, links, version control, and assignment structure.
- Manage SOP rollout logistics, including acknowledgment tracking, completion reporting, and follow‑up with non‑compliant sites or individuals.
- Retire and archive outdated SOP versions; maintain a clean, current, audit‑ready SOP library.
- Evaluate draft SOPs for clarity, consistency, and practical feasibility at the site level before publication, and recommend specific revisions to the VP of Compliance where site execution is likely to break down.
- Identify SOPs that are outdated, inconsistent, or contradicted by actual site practice, and recommend specific corrective action to Compliance rather than routing the issue without analysis.
- Support Vice President of Compliance on reintegration of site‑level compliance work to in‑house compliance department.
- As directed, conduct site visits to audit signage, documents, and procedures to ensure compliance with SOPs.
- Manage day‑to‑day administration of the LMS, including course assignments, learning paths, user records, and completion tracking.
- Maintain accurate onboarding training assignments and monitor completion status for new hires.
- Pull and distribute reports on training completion, overdue assignments, and learning path progress as requested by Training & Development or the President.
- Keep LMS records accurate, organized, and audit‑ready at all times.
- Maintain HNN's library of controlled forms and documents, including creation support, formatting, version control, and distribution.
- Ensure outdated forms and documents are retired and replaced consistently across all users and sites.
- Organize and maintain a centralized, accessible repository for current forms, SOPs, and related documentation.
- Support departments in…
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